AI-Powered Solutions Consultant

ServiceNow, Inc.; Canberra; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

ServiceNow, Inc. seeks a Solution Consultant to translate client challenges into tailored AI-enabled solutions. You will analyze needs, craft compelling proposals, and demonstrate value through engaging presentations while guiding implementations across cross-functional teams.

The role emphasizes strong communication, relationship-building, and the ability to manage multiple projects in a dynamic environment, with preferred security clearances for government engagements.

Qualifications

• Experience leveraging AI to improve workflows, decision-making, or problem-solving.
• Bachelor's degree or equivalent practical experience in a relevant field.
• 5+ years in solution consulting, technical sales, or a related role.
• Proven ability to analyze complex business requirements and design innovative solutions.
• Strong technical acumen with the ability to explain technical concepts clearly.
• Excellent communication and presentation skills for diverse stakeholders.
• Proven ability to build and nurture client relationships.
• Ability to manage multiple projects in a fast-paced environment.
• Strong problem-solving and strategic thinking abilities.
• Experience working with Federal Government, Public Sector, Defence and Intelligence.
• Baseline security clearance or higher preferred.

Responsibilities

• Collaborate with sales to understand client requirements and objectives.
• Analyze client needs and pain points to tailor solutions.
• Create compelling proposals and demonstrations showcasing value.
• Act as trusted advisor with insights and best practices.
• Conduct product demonstrations and address client questions.
• Coordinate with product and project teams for smooth implementation.
• Provide ongoing client support throughout projects.
• Stay updated on industry trends and emerging tech.
• Share knowledge and mentor within the Solution Consulting team.

Skills

AI integration

Technical sales

Client requirements analysis

Solution design

Presentation skills

Stakeholder communication

Cross-functional collaboration

Relationship building

Project management

Federal government exposure

Education

Bachelor's degree in Computer Science, Engineering, or related field

Equivalent practical experience

Job description

ServiceNow, Inc. seeks a Solution Consultant to translate client challenges into tailored AI-enabled solutions. You will analyze needs, craft compelling proposals, and demonstrate value through engaging presentations while guiding implementations across cross-functional teams.

The role emphasizes strong communication, relationship-building, and the ability to manage multiple projects in a dynamic environment, with preferred security clearances for government engagements.