Advisory Solution Consultant

ServiceNow, Inc.; Canberra; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

ServiceNow, Inc. seeks a Solution Consultant to translate client challenges into tailored AI-enabled solutions. You will analyze needs, craft compelling proposals, and demonstrate value through engaging presentations while guiding implementations across cross-functional teams.

The role emphasizes strong communication, relationship-building, and the ability to manage multiple projects in a dynamic environment, with preferred security clearances for government engagements.

Qualifications

• Experience leveraging AI to improve workflows, decision-making, or problem-solving.
• Bachelor's degree or equivalent practical experience in a relevant field.
• 5+ years in solution consulting, technical sales, or a related role.
• Proven ability to analyze complex business requirements and design innovative solutions.
• Strong technical acumen with the ability to explain technical concepts clearly.
• Excellent communication and presentation skills for diverse stakeholders.
• Proven ability to build and nurture client relationships.
• Ability to manage multiple projects in a fast-paced environment.
• Strong problem-solving and strategic thinking abilities.
• Experience working with Federal Government, Public Sector, Defence and Intelligence.
• Baseline security clearance or higher preferred.

Responsibilities

• Collaborate with sales to understand client requirements and objectives.
• Analyze client needs and pain points to tailor solutions.
• Create compelling proposals and demonstrations showcasing value.
• Act as trusted advisor with insights and best practices.
• Conduct product demonstrations and address client questions.
• Coordinate with product and project teams for smooth implementation.
• Provide ongoing client support throughout projects.
• Stay updated on industry trends and emerging tech.
• Share knowledge and mentor within the Solution Consulting team.

Skills

AI integration

Technical sales

Client requirements analysis

Solution design

Presentation skills

Stakeholder communication

Cross-functional collaboration

Relationship building

Project management

Federal government exposure

Education

Bachelor's degree in Computer Science, Engineering, or related field

Equivalent practical experience

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives.

• Conduct in-depth analysis of client needs and pain points to develop customised solutions.

• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.

• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.

• Conduct product demonstrations and effectively address client questions and concerns.

• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.

• Provide ongoing support and assistance to clients throughout the project lifecycle.

• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.

• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience.

• 5+ years of experience in solution consulting, technical sales, or a related role.

• Proven expertise in analysing complex business requirements and designing innovative solutions.

• Strong technical acumen with the ability to understand and explain technical concepts effectively.

• Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders.

• Demonstrated experience in building and nurturing client relationships.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• Strong problem-solving skills and the ability to think strategically and creatively.

• Experience working with Federal Government, Public Sector, Defence and Intelligence

• Baseline security clearance or higher preferred

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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