AI Pre-Sales Engineer

NiCE; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking an AI Presales Engineer to join our Presales team in a global, market-disrupting environment. You will collaborate with Sales on discovery calls, technical deep dives, and deliver demos and POCs that showcase value through automation and AI.

The role emphasizes translating business value through AI, RAG pipelines, and secure enterprise integrations, while bridging technology and business outcomes for executive audiences.

Qualifications

• 4–7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role.
• Strong focus on automation or generative AI solutions.
• Proficient in Python or JavaScript for quick connectors and API tool-calling.

Responsibilities

• Lead technical discovery sessions with account executives and identify high-value AI use cases.
• Design and build PoCs and blueprints using n8n and LangChain to demonstrate ROI.
• Translate client requirements into production-ready blueprints with RAG and semantic search.
• Act as AI advisor on security, privacy, and architecture questions for CTOs and IT leaders.
• Provide field insights to Product and Engineering to influence the roadmap.

Skills

Pre-Sales Engineering

Solutions Architecture

Technical Consulting

Python

JavaScript

n8n

LangChain

LangGraph

LLM

Tools

n8n

LangChain

LangGraph

Python

JavaScript

Job description

So, what’s the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value.

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

How will you make an impact?

• Value Selling & Discovery: Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.
• Rapid PoC Building: Design and build functional prototypes and workflow blueprints using n8n and LangChain to visually demonstrate value during the sales cycle.
• Solution Architecture: Translate client requirements into production-ready blueprints featuring RAG (Retrieval-Augmented Generation), semantic search, and secure enterprise app integrations.
• Technical Advisory: Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.
• Cross-Functional Feedback: Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.

Have you got what it takes?

• Experience: 4–7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role, with a strong focus on automation or generative AI solutions.
• Technical Comprehension: Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (n8n), LLM application frameworks (LangChain/LangGraph), and RAG pipelines.
• Value-Driven Mindset: Proven track record of value selling—translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).
• Communication & Presentation: Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.
• Light Coding Capabilities: Proficient enough in Python or JavaScript to build quick connectors, parse JSON schemas, and ensure reliable api tool-calling in demos.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:

11594

Reporting into:

Director

Role Type:

Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.