Aged & Disability Support - Victorian Home And Community Care Pty Ltd

Victorian Home And Community Care Pty Ltd; Melbourne; On-site; AUD 80,000 - 90,000; Full time

Job summary

Victorian Home and Community Care Pty Ltd (VHCC) is seeking a Community Worker to assess participant needs, translate NDIS plans into practical supports, and help participants work toward their goals across greater Melbourne.

Based at Box Hill, you will manage plans within budget, coordinate linked services, document progress, and report to the NDIS and relevant agencies, ensuring person-centred, rights-based care.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to maintain accurate records and documentation.
• Experience in community services or disability support preferred.
• Knowledge of NDIS processes and compliance requirements.

Responsibilities

• Interview participants and families to assess needs.
• Prepare and implement individualised NDIS plans.
• Advise participants on the NDIS process and rights.
• Support participants to achieve plan goals and monitor progress.
• Review plans and goals with participants and families.
• Coordinate supports to build independent living capacity.
• Connect participants with funded supports and community services.
• Maintain relationships with NDIS and service providers.

Skills

Communication

Organisational skills

Time management

Interpersonal skills

Problem-solving

Education

Diploma in Community Services

Tools

Microsoft Office

Client management systems

Job description

Position: Community Worker

Type: Full-time, 38 hours per week

Employer: Victorian Home and Community Care Pty Ltd (VHCC)

Location: Box Hill VIC 3128

Salary: $80,000 – $90,000 per annum plus superannuation

About the Business

Victorian Home and Community Care Pty Ltd (VHCC) is a registered NDIS provider delivering specialist disability support across Victoria and New South Wales from service hubs in Box Hill, Ballarat and Maitland. The organisation provides a broad range of NDIS-funded supports, including support coordination, psychosocial recovery coaching, supported independent living and short-term accommodation, in-home care, personal care including high-intensity supports, community nursing, social and community participation, and community day programs. Its Box Hill office supports participants across greater Melbourne with in-home and community services and runs a technology skills day program for adult participants. VHCC is built on the principle that people with disability should be supported as whole, capable individuals, and its practice is participant-led, trauma-informed and rights-based. The organisation fosters a collaborative, culturally responsive workplace where staff work closely with participants, families and allied health and community partners to deliver consistent, high-quality support.

About the Position

The Community Worker is a full-time role based at VHCC’s Box Hill office, responsible for assessing participants’ needs, turning NDIS plans into practical, person-centred supports and guiding each participant towards the goals set out in their plan. Working with participants and their families across greater Melbourne, the Community Worker connects people to funded and mainstream services, keeps plan delivery within the allocated budget, monitors progress and reports to the NDIS and other agencies. The role reports to Mohammed A Mateen and is central to making sure the organisation’s supports are coordinated, compliant and genuinely improving participants’ independence and community participation.

Key Responsibilities

• Interview participants and their families to assess needs and determine the nature and extent of the difficulties they face.
• Prepare, manage and implement individualised NDIS plans that are personalised, actionable and aligned with each participant’s goals.
• Advise participants and their families on the NDIS process, including their rights and responsibilities.
• Assist participants to work towards the goals in their plans, monitor progress and adjust support strategies as needs change.
• Regularly review participants’ plans and goals in consultation with participants and their families.
• Coordinate and implement supports that build participants’ capacity for independent living.
• Connect participants to appropriate funded supports and community and mainstream services, and ensure plans are delivered within the allocated budget and funding guidelines.
• Establish and maintain strong working relationships with the NDIS and with community and mainstream service providers, and collaborate with internal and external services to achieve coordinated outcomes for participants.
• Support stakeholders to promote awareness of community resources and services.
• Deliver person-centred care and practical support in line with participants’ plans, including assistance with personal care and hygiene, meal preparation, household tasks, attending medical appointments and accessing the community.
• Provide emotional support and maintain clear, respectful communication with participants, families and stakeholders.
• Liaise with and report to the NDIS on participants’ progress and plans, and prepare and submit reports for funding and resources to government bodies and agencies.
• Maintain accurate records and documentation in line with industry standards and NDIS requirements.
• Work in accordance with the NDIS Practice Standards, organisational policies and duty of care obligations.

Requirements

• Australian citizens and permanent residents are encouraged to apply.
• Diploma in Community Services.
• Minimum one year of experience in community services or disability support.
• Sound working knowledge of the NDIS, including plan implementation, funding categories, budget management and the NDIS Practice Standards.
• Ability to conduct needs assessments and prepare clear case notes, progress reports and funding reports.
• Competence with client management systems and Microsoft Office.
• Ability to obtain and maintain an NDIS Worker Screening Check.
• Excellent communication and interpersonal skills, with the ability to build trust with participants, families and service providers.
• A person-centred, culturally responsive and rights-based approach to support.
• Strong organisational, problem-solving and time-management skills, with the ability to manage a varied caseload.
• Ability to travel to participants’ homes and community settings across greater Melbourne.