Aged Care Service Coordinator — Operations & Admissions

Lutheran Services; Kingaroy; On-site; AUD 51,000 - 54,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services is seeking a Service Coordinator for Orana Aged Care in Kingaroy, QLD. The role focuses on administration, occupancy management and workforce coordination to support day-to-day service operations and a high-quality resident experience.

The position involves coordinating admissions, staff onboarding, and governance and financial processes, while building strong relationships with residents, families, staff and external partners.

Qualifications

• Experienced in Senior Administration, Service Coordinator or Operational Support roles, ideally within aged care or community services.
• Strong organisational skills with ability to juggle multiple priorities in a fast-paced environment.
• Experience in financial administration and maintaining accurate records.

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture.
• Coordinate recruitment activities and workforce administration, including onboarding and training requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM to support occupancy targets.
• Build relationships with hospitals, referral partners and local networks.
• Prepare operational, occupancy, compliance and financial reports for decision-making.
• Coordinate financial administration activities including POs, invoices and asset registers.
• Support operational planning, meetings and continuous improvement initiatives.
• Maintain quality and governance systems and ensure audit-ready records.

Skills

Administration

Workforce coordination

Sales

Occupancy management

Customer service

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Lutheran Services is seeking a Service Coordinator for Orana Aged Care in Kingaroy, QLD. The role focuses on administration, occupancy management and workforce coordination to support day-to-day service operations and a high-quality resident experience.

The position involves coordinating admissions, staff onboarding, and governance and financial processes, while building strong relationships with residents, families, staff and external partners.