Aged Care Reception & Admin Coordinator

Catholic Education Diocese of Rockhampton; Toowoomba Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Discounts on Health Cover, Energy, and

Meals & entertainment

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services is seeking an Administration Officer - Reception in Toowoomba, offering full-time hours and a friendly, professional environment. You will support day-to-day administrative tasks, manage enquiries, and help residents, families and staff with a courteous, efficient service.

Role requires strong customer service skills, attention to detail, and the ability to handle multiple priorities. Experience with Office software and CRM systems is preferred; Police Check/NDIS clearance may

Qualifications

• Customer service and administrative experience required.
• Attention to detail essential.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office, CRM and database systems.
• Police Check or NDIS Worker Screening Clearance as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Support service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

customer service

administration

attention to detail

verbal communication

written communication

organisational skills

time management

multitasking

independence

Microsoft Office

CRM systems

database systems

police check/NDIS clearance

Tools

Microsoft Office

CRM systems

Database systems

Job description

Lutheran Services is seeking an Administration Officer - Reception in Toowoomba, offering full-time hours and a friendly, professional environment. You will support day-to-day administrative tasks, manage enquiries, and help residents, families and staff with a courteous, efficient service.

Role requires strong customer service skills, attention to detail, and the ability to handle multiple priorities. Experience with Office software and CRM systems is preferred; Police Check/NDIS clearance may