Service Coordinator

Lutheran Services; Kingaroy; On-site; AUD 51,000 - 54,000; Full time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services is seeking a Service Coordinator for Orana Aged Care in Kingaroy, QLD. The role focuses on administration, occupancy management and workforce coordination to support day-to-day service operations and a high-quality resident experience.

The position involves coordinating admissions, staff onboarding, and governance and financial processes, while building strong relationships with residents, families, staff and external partners.

Qualifications

• Experienced in Senior Administration, Service Coordinator or Operational Support roles, ideally within aged care or community services.
• Strong organisational skills with ability to juggle multiple priorities in a fast-paced environment.
• Experience in financial administration and maintaining accurate records.

Responsibilities

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture.
• Coordinate recruitment activities and workforce administration, including onboarding and training requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM to support occupancy targets.
• Build relationships with hospitals, referral partners and local networks.
• Prepare operational, occupancy, compliance and financial reports for decision-making.
• Coordinate financial administration activities including POs, invoices and asset registers.
• Support operational planning, meetings and continuous improvement initiatives.
• Maintain quality and governance systems and ensure audit-ready records.

Skills

Administration

Workforce coordination

Sales

Occupancy management

Customer service

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Service Coordinator

Job No: ORASC261108 Location: Kingaroy

We’re seeking an experienced Service Coordinator to support our Orana Aged Care team with administration, workforce coordination, sales and occupancy management, helping create a positive experience for prospective residents and their families while contributing to the effective day-to-day operations of the service.

Location: Kingaroy - QLD
Employment Type: Full Time | Mon to Fri preferably 8:30 - 4:30pm
Remuneration: $38.28 ph + Super +Salary Packaging +Access to staff discounts & benefits

About The Role: As a Service Coordinator, you will play a pivotal role in supporting the day-to-day operations of the service. Working closely with the Service Manager, you will provide high-level operational, administrative, financial, occupancy and governance support to ensure the smooth and efficient running of the site.

This is a diverse and rewarding role where you will coordinate administrative functions, oversee occupancy and admissions processes, support workforce compliance, and contribute to quality and financial outcomes. You’ll be a key point of contact for residents, families, staff and external stake holders, helping to deliver an exceptional experience for those who call our service home.

Responsibilities Will Include:

• Lead and support the Administration Team, fostering a positive and collaborative workplace culture
• Support recruitment activities, coordinate workforce administration processes and employee onboarding, including annual mandatory training compliance requirements.
• Manage enquiries, tours, admissions, waiting lists and CRM systems to support occupancy targets
• Build and Maintain relationships with hospitals, referral partners, community organisations and local networks
• Prepare operational, occupancy, compliance and financial reports to support informed decision-making
• Coordinate financial administration activities, including purchase orders, invoices, procurement support and maintenance of financial and asset registers
• Support operational planning, meetings, workflow coordination, and continuous improvement initiatives.
• Maintain quality and governance systems, ensuring records remain audit-ready and compliant.

What You Bring to the Team:

• Experience in a Senior Administration, Service Coordinator or Operational Support role, ideally within aged care, health or community services
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience in financial administration, report and maintaining accurate records and systems
• Excellent communication and stakeholder engagement skills with customer-focused approach.
• High-level computer literacy, including Microsoft Office and customer relationship management systems
• Demonstrated ability to coordinate teams, processes, and operational activities effectively
• Knowledge of aged care operations, occupancy management or aged care legislation will be highly regarded (desirable)

Why Choose Us?

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport:Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Servicesis anot-for-profit organisation, providing exceptional care and support to communities across Queensland for thepast 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Part of Lutheran Services, Orana Aged Care in Kingaroyhas been a cherised part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre. A place where friendships and individuality are nurtured, and all are welcomed by the Orana team.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.