Hotel Services Team Leader

Lutheran-Services-Florid; Caboolture; On-site; AUD 47,000 - 48,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee discounts

Job summary

Lutheran Services is seeking a hands-on Hotel Services Team Leader to supervise the Cleaning & Laundry team at St Paul’s Aged Care in Caboolture, QLD. The role is permanent part-time (65 hrs per fortnight) and involves leading from the front, mentoring staff, and driving continuous improvement.

You will coordinate daily operations, ensure high-quality resident care and service, and manage inductions, training, and shifts alongside the team.

Qualifications

• Experience leading hotel services teams (cleaning & laundry) in aged care.
• Current Queensland driver's licence.
• NDIS Worker Screening Clearance or Police Check as per site requirements.
• Relevant qualifications in hospitality, cleaning services, or team leadership.

Responsibilities

• Coordinate day-to-day operations of the cleaning and laundry teams to deliver high-quality service.
• Lead, motivate and mentor team to build a high-performing, positive workplace culture.
• Coordinate induction and onboarding for new team members.
• Support ongoing training and development of the team.
• Undertake cleaning and laundry shifts alongside the team.
• Monitor and order cleaning and laundry supplies to ensure efficient operations.
• Liaise with external contractors as required.
• Participate in audits and continuous improvement initiatives, reporting risks.
• Operate within the department budget in consultation with the Service Manager.

Skills

People leadership

Coaching & mentoring

Communication

Budget management

Quality audits

Education

Hospitality qualification

Job description

Hotel Services Team Leader

Job No:STPHSTL2619840 Location:Caboolture

Lutheran Services is looking for a hands-on, people-focused Hotel Services Team Leader to supervise and support our Hotel Services (Cleaning & Laundry) team at ourSt.PaulsAged Care.

Location: Caboolture - QLD Remuneration: $34.32 hr + Super + Salary Packaging +Access to staff discounts & benefits Role Type: Permanent Part Time (65 hrs fortnight) | Mon to Fri(8:30am - 3.30pm)

Your Role:This is a role for someone who leads from the front, you'll roll up your sleeves alongside your team, mentor and develop staff, and drive continuous improvement across the department.

Reporting to the Service Manager, you'll coordinate the day-to-day delivery of hotel services to ensure our residents receive the highest quality of care and service in a clean, comfortable and well-supported living environment.

What You'll Be Doing:

• Coordinating the day-to-day operations of the cleaning and laundry teams to deliver high-quality service to residents and stakeholders
• Leading, motivating and mentoring your team to build a high-performing, positive workplace culture
• Coordinating induction and onboarding for new team members
• Supporting the ongoing training and professional development of your team
• Regularly undertaking cleaning and/or laundry shifts alongside your team
• Monitoring and ordering cleaning and laundry supplies to ensure efficient, well-stocked operations
• Liaising with external contractors as required
• Participating in continuous improvement initiatives and audits, identifying and reporting risks
• Operating within the department budget in consultation with the Service Manager

About You:You're a natural leader who's comfortable getting involved in the day-to-day work, communicates well with residents, families and care staff, and takes pride in creating a genuinely positive living environment for older Australians.

• Current or willingness to obtain a valid NDIS Worker Screening Clearance or Police Check (as per site requirements)
• Valid Queensland Driver's Licence
• Experience in a similar hotel services, cleaning, or laundry supervisory role, including use of specialised equipment
• Experience leading and managing a diverse team (Aged care experience preferred)
• Relevant qualifications in hospitality, cleaning services, or team leadership

Why You’ll Love Working With Us:

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport:Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career

Lutheran Servicesis a not-for-profit organization with aproud 90-year historyof providing exceptional care and support to communities across Queensland. With12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values of kindness, empowerment, integrity and innovation.

Part ofLutheran Services,St Paul's Aged Careservice in is surrounded by lovely gardens and outdoor areas where residents can enjoy the sunshine and spend time with family, St Paul’s offers a peaceful country lifestyle in the heart ofCaboolture.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.