Aged Care Service Coordinator — Hybrid + 5 Weeks Leave

Care Connect - Community Care Provider; Geehi; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

5 weeks annual leave

WFH flexibility

Employee Assistance Program

Training and development

Supportive team culture

Job summary

Care Connect - Community Care Provider is seeking a Service Coordinator in Support at Home, based in Bella Vista, NSW. This full-time, maximum-term role focuses on delivering high-quality administrative support and coordinating care services for clients.

The role emphasizes customer service, strong communication, and collaboration with care managers and service providers to achieve optimal outcomes. Applicants should have relevant experience and a customer-service mindset.

Qualifications

• Experience in customer service, administration, or coordination.
• Previous work in a high-volume inbound phone environment is advantageous.
• Strong communication, organisation, and time management skills.
• Proficiency with Microsoft Office, and comfort learning new systems.
• A background in CHSP, health, or community services is advantageous.

Responsibilities

• Be the first point of contact for clients, helping them access services and navigate care options.
• Promote the Care Connect proposition by coordinating between clients, client advisors, and service providers.
• Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
• Build strong client relationships, tailoring solutions to meet individual needs.
• Collaborate with care managers and service providers to achieve the best possible outcomes.

Job description

Care Connect - Community Care Provider is seeking a Service Coordinator in Support at Home, based in Bella Vista, NSW. This full-time, maximum-term role focuses on delivering high-quality administrative support and coordinating care services for clients.

The role emphasizes customer service, strong communication, and collaboration with care managers and service providers to achieve optimal outcomes. Applicants should have relevant experience and a customer-service mindset.