Front Desk Concierge – Aged Care

Arcare Aged Care; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Arcare Aged Care Melbourne is seeking a friendly receptionist to provide a welcoming front-of-house experience for residents, families and visitors. You will manage calls, assist with administration and support rostering to help run a warm, well-organised residence.

As a valued member of the operations team, you will interact with residents and staff, addressing queries and ensuring smooth daily activities. Australian working rights and NDIS Worker Screening are required.

Qualifications

• Sound administrative skills with rostering experience.
• Experience using scheduling software is desirable.
• Adaptable, collaborative and eager to learn.
• Friendly, clear communication with residents and staff.

Responsibilities

• Welcoming residents, visitors and families to create a positive atmosphere.
• Manage incoming calls and direct inquiries to appropriate departments.
• Schedule appointments with medical professionals and service providers.
• Register and monitor visitors, ensuring safety protocols are followed.
• Provide information and connect residents with staff as needed.
• Assist with rostering, filing, data entry and mail/deliveries.

Skills

Administrative skills

rostering support

Collaborative

Communication skills

Tools

Humanforce

Time Target

Job description

Arcare Aged Care Melbourne is seeking a friendly receptionist to provide a welcoming front-of-house experience for residents, families and visitors. You will manage calls, assist with administration and support rostering to help run a warm, well-organised residence.

As a valued member of the operations team, you will interact with residents and staff, addressing queries and ensuring smooth daily activities. Australian working rights and NDIS Worker Screening are required.