Administration Officer – Aged Care & Community Services

Uniting AgeWell Careers; Geelong; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Free parking

Above award rates

Salary packaging

Annual leave loading

Training opportunities

Employee Assistance Program

Parental leave

Location flexibility

Not-for-profit

Job summary

Uniting AgeWell is seeking an organised Administration Officer to support our Home Care and Allied Health teams. Working Monday to Friday from 9:00am to 5:00pm, you will deliver high-quality administrative support and help ensure the efficient operation of our services.

As the first point of contact for clients, families, visitors and staff, you will create a welcoming environment while delivering exceptional customer service and building positive relationships across multidisciplinary teams.

Qualifications

• Experience in administration, reception or office management.
• Exceptional customer service and communication skills.
• Strong organisational and time management abilities.

Responsibilities

• Provide exceptional customer service via phone, email and face-to-face interactions.
• Manage reception and high-volume incoming calls.
• Coordinate clinician schedules, client appointments and room bookings.
• Support Home Care and Allied Health teams with administrative functions.
• Take minutes and prepare meeting documentation.
• Maintain calendars, meeting room bookings and staff schedules.
• Organise meetings, events and catering requirements.
• Maintain accurate client records and databases.
• Assist with billing, timekeeping and other administrative processes.
• Coordinate office supplies, mail and general office management activities.
• Support managers and teams with administrative projects and priorities.

Skills

Customer service

Communication

Organisational skills

Meeting minutes

Time management

Tools

Microsoft Office

AlayaCare

MAC Portal

My Aged Care

Job description

Uniting AgeWell is seeking an organised Administration Officer to support our Home Care and Allied Health teams. Working Monday to Friday from 9:00am to 5:00pm, you will deliver high-quality administrative support and help ensure the efficient operation of our services.

As the first point of contact for clients, families, visitors and staff, you will create a welcoming environment while delivering exceptional customer service and building positive relationships across multidisciplinary teams.