Home Support Officer

Uniting; Parramatta; On-site; AUD 24,000 - 32,000; Part time

Benefits offered by this job

NFP salary packaging

U Rewards program

Fitness Passport

Additional leave purchase

Inclusive work environment

Job summary

Uniting Lilian Wells in North Parramatta is seeking a warm, engaging Home Support Officer for a Part Time Admin role. You’ll deliver front-of-house service and provide administrative support across inquiries, bookings and records management, while building relationships with residents and families.

You will work with the team to support clients and families, ensuring privacy, dignity and person-centered care in line with accreditation standards.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Previous experience in aged or community care valued.
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict.
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone.
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills.
• Experience using client/data management systems.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors, contractors, and prospective residents.
• Provide administrative support across enquiries, documentation, bookings, communications, purchasing and records management.
• Build positive relationships with residents, staff, families and community stakeholders while promoting a welcoming environment.
• Communicate effectively with clients with varied needs and backgrounds.
• Capture enquiries, prepare rosters, manage purchasing and client bookings.
• Engage with community connections and promote Uniting services.
• Facilitate timely and confidential communications and protect client privacy.
• Support compliance with Aged Care Accreditation Standards.

Skills

Customer service

Attention to detail

Time management

Tech skills

Microsoft Office

Communication

Problem solving

Education

Certificate 3 in Business Administration

Customer Service certificate / equivalent

Tools

Microsoft Office

Copilot

Canva

Job description

Be the welcoming face of aged care at Uniting Lilian Wells and bring your admin skills to a role that matters

• Permanent Part-Time position
• 2 Days per week | Tuesday and Thursday with a view to increasing days

Are you a warm and engaging person who celebrates diversity and enjoys connecting with people from all walks of life? Uniting Lilian Wells are looking for a vibrant and engaging Home Support officer for a Part Time Admin role at their facility in North Parramatta.

We’re looking for someone who brings personality, compassion and an open mind to our Aged Care Admin & Home Support role. We value individuality, inclusion and the unique experiences every person brings, and we’re looking for someone who shares that approach while helping make a genuine difference in the lives of our clients.

About the opportunity

This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the team to support clients and their families to achieve their goals.

Key responsibilities may include:

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environment prompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturing enquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• Previous experience in aged or community care highly valued
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills
• Experience using client/data management systems

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport - Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Click here to find out more about our great benefits: Benefits of working at Uniting

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.