Aged Care Client Services Specialist

Estia Health; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

ACN discounts for nurses

Nib health discounts

JB HiFi discounts

Job summary

Estia Health in Adelaide is seeking a Client Services Officer to assist residents and their families as they navigate residential aged care. You will be the first point of contact across multiple homes in Myrtle Bank, Trott Park, Grange and Elizabeth East.

Join a team dedicated to compassionate service, accurate paperwork, and building referrals through friendly outreach. Prior experience in customer service and an interest in aged care are valued.

Qualifications

• Experience in a client-facing role, preferably in aged care or healthcare.
• Strong communication and interpersonal skills.
• Ability to manage paperwork and record-keeping.

Responsibilities

• Provide friendly customer service in person, by phone, and email.
• Keep on top of paperwork, record-keeping and filing.
• Showcase the home to future residents and families.
• Demonstrate sales success with negotiation and strong customer service.
• Conduct cold calls and secure new referral sources.
• Knowledge of aged care fees and funding is advantageous.

Skills

Customer service

Record keeping

Sales

Cold calling

Negotiation

Communication

Job description

Estia Health in Adelaide is seeking a Client Services Officer to assist residents and their families as they navigate residential aged care. You will be the first point of contact across multiple homes in Myrtle Bank, Trott Park, Grange and Elizabeth East.

Join a team dedicated to compassionate service, accurate paperwork, and building referrals through friendly outreach. Prior experience in customer service and an interest in aged care are valued.