Aged Care Operations & Admin Lead

Estia Investments Pty Ltd; Southport; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App access

Novated leasing for vehicles

Workplace banking support

Nib insurance discounts

JB HiFi discounts

Job summary

Estia Health is seeking an Administration Assistant to help the Residential Aged Care Manager run a smoothly operating home. You will work closely with home staff to maintain rosters and handle enquiries, providing friendly service and contributing to efficient operations.

You will assist with recruitment, onboarding, billing, payroll, stocktake, and mentor the Administration Officer, while maintaining records and supporting daily tasks. This role supports a team‑oriented aged care environment.

Qualifications

• A real desire to make a difference in people’s lives.
• A qualification in Business Administration or similar (ideally).
• A proven ability to work to deadlines and in a fast‑paced environment.
• Solid computer and data skills.
• Previous experience in Aged Care (ideally).
• Previous experience in rostering (ideally).

Responsibilities

• Maintain accurate rosters in collaboration with the Residential Aged Care Manager and home staff.
• Assist with staff recruitment and onboarding.
• Provide prompt and friendly customer service to both internal and external customers.
• Proactively manage the enquiries pipeline to convert enquiries to sales.
• Lend a hand with billing, payroll and stocktake.
• Provide guidance and mentoring to the Administration Officer.
• Maintain all record management systems.
• Support the residential aged care manager in daily tasks.

Skills

Roster management

Customer service

Staff recruitment

Billing and payroll

Record management systems

Mentoring Administration Officer

Education

Business Administration or similar

Tools

Microsoft Office

Data skills

Job description

Estia Health is seeking an Administration Assistant to help the Residential Aged Care Manager run a smoothly operating home. You will work closely with home staff to maintain rosters and handle enquiries, providing friendly service and contributing to efficient operations.

You will assist with recruitment, onboarding, billing, payroll, stocktake, and mentor the Administration Officer, while maintaining records and supporting daily tasks. This role supports a team‑oriented aged care environment.