Aged Care Client Services Manager – Flexible Roles

Aged Care Reviews Pty Ltd; Gold Coast City; In loco; AUD 46.000 - 65.000; Tempo pieno

Descrizione del lavoro

Aged Care Decisions is hiring for Client Services Case Managers to support families through the aged care placement journey from our Southport office. These roles offer part-time and full-time hours (32-38 per week) with a base pay of $40.15 per hour post training, plus superannuation and uncapped bonuses, and a year 1 pay rise.

You will interact with families by phone, assess needs, and present tailored Home Care and residential care options while delivering compassionate, informative guidance

Competenze

• 6+ months experience in a telephone/call centre or customer service role.
• Experience achieving KPI targets and handling high volumes of calls.
• Strong written and verbal communication skills.
• Experience in aged care is preferred, but not essential.

Mansioni

• Interact with families by phone to assist with aged care placement.
• Use internal systems to assess needs and shortlist matching options.
• Answer questions about residential aged care or Home Care.
• Build trustful relationships with clients through empathy and reassurance.
• Provide tailored information to families based on their situation.

Conoscenze

Customer Service

KPI Achivement

Communication skills

Empathy

Descrizione del lavoro

Aged Care Decisions is hiring for Client Services Case Managers to support families through the aged care placement journey from our Southport office. These roles offer part-time and full-time hours (32-38 per week) with a base pay of $40.15 per hour post training, plus superannuation and uncapped bonuses, and a year 1 pay rise.

You will interact with families by phone, assess needs, and present tailored Home Care and residential care options while delivering compassionate, informative guidance