Client Services Case Managers - Growing Business

Aged Care Reviews Pty Ltd; Gold Coast City; On-site; AUD 46,000 - 65,000; Full time

Job summary

Aged Care Decisions is hiring for Client Services Case Managers to support families through the aged care placement journey from our Southport office. These roles offer part-time and full-time hours (32-38 per week) with a base pay of $40.15 per hour post training, plus superannuation and uncapped bonuses, and a year 1 pay rise.

You will interact with families by phone, assess needs, and present tailored Home Care and residential care options while delivering compassionate, informative guidance

Qualifications

• 6+ months experience in a telephone/call centre or customer service role.
• Experience achieving KPI targets and handling high volumes of calls.
• Strong written and verbal communication skills.
• Experience in aged care is preferred, but not essential.

Responsibilities

• Interact with families by phone to assist with aged care placement.
• Use internal systems to assess needs and shortlist matching options.
• Answer questions about residential aged care or Home Care.
• Build trustful relationships with clients through empathy and reassurance.
• Provide tailored information to families based on their situation.

Skills

Customer Service

KPI Achivement

Communication skills

Empathy

Job description

Client Services Case Managers - Growing Business

$40.15 post training + Superannuation + Uncapped Bonuses

1 year anniversary pay rise

Now Hiring for intake starting 23rd November 2026 and 14th December 2026

Customer Service

Multiple Part Time- and Full-time roles available -32-38 hours per week.

Help families in placing into residential aged care and finding Home Care Providers.

Become part of an innovative and fun environment within Australia’s largest aged care placement team

Join our rapidly growing company and help families place their loved ones into residential aged care.

If you think you have seen this ad before, that's right you have! We are a growing company that is looking for more talent to join our rapidly growing team. Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who help families looking to place their loved ones into residential aged care.

We have multiple positions available. For this, we are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios.

What’s the role?

Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.

Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences

Answer client questions relating to residential aged care or Home Care.

Cultivate and build a relationship with the client by providing empathy and reassurance

Offer individual client information and advice tailored to their personal situation

Provide families with the most up-to-date information regarding aged care overall.

Casual roles require flexible availability across a fortnightly schedule

Who are you?

6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential

Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound)

Strong written and verbal communication skills

Strong computer literacy and intuition to problem solve

Mature approach and the ability to work autonomously within a team environment

A strong commitment to the role in helping families place their loved ones into aged care

Experience in aged care is preferred, but not essential

If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.

About Aged Care Decisions

Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.

Find out more about our company- https://agedcaredecisions.com.au/about/

Additionally, you can watch the video at the bottom of this ad.