Client Services Case Managers - Growing Business

Aged Care Reviews; Gold Coast City; On-site; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Superannuation

Uncapped bonuses

Job summary

Aged Care Decisions, based in Southport, is hiring for multiple client services positions. You will assist families by telephone to place loved ones into residential aged care and connect them with Home Care providers.

You will work within a growing team that values empathy and clear communication. Roles are available as part-time or full-time, offering flexible weekly hours and the chance to join Australia’s largest aged care placement team.

Qualifications

• Experience in telephone/call centre or customer service roles is preferred.
• Evidence of achieving KPIs and handling high volumes of calls.
• Strong written and verbal communication skills.
• Mature, autonomous work ethic and dedication to helping families.

Responsibilities

• Interact over the phone with families needing aged care placement or Home Care providers.
• Use internal systems to understand care needs and budgets, shortlist options.
• Answer questions about residential aged care or Home Care.
• Build trust and provide tailored information and reassurance to clients.
• Provide up-to-date information regarding aged care to families.
• Casual roles require flexible availability across a fortnightly schedule.

Skills

Phone support

Customer service

Empathy

KPI driven

Job description

Client Services Case Managers - Growing Business

$40.15 post training + Superannuation + Uncapped Bonuses

1 year anniversary pay rise

Now Hiring for intake starting 23rd November 2026 and 14th December 2026

Customer Service

Multiple Part Time- and Full-time roles available -32-38 hours per week.

Help families in placing into residential aged care and finding Home Care Providers.

Become part of an innovative and fun environment within Australia’s largest aged care placement team

Join our rapidly growing company and help families place their loved ones into residential aged care.

If you think you have seen this ad before, that's right you have! We are a growing company that is looking for more talent to join our rapidly growing team. Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who help families looking to place their loved ones into residential aged care.

We have multiple positions available. For this, we are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios.

What’s the role?

• Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
• Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences
• Answer client questions relating to residential aged care or Home Care.
• Cultivate and build a relationship with the client by providing empathy and reassurance
• Offer individual client information and advice tailored to their personal situation
• Provide families with the most up-to-date information regarding aged care overall.
• Casual roles require flexible availability across a fortnightly schedule

Who are you?

• 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential
• Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound)
• Strong written and verbal communication skills
• Strong computer literacy and intuition to problem solve
• Mature approach and the ability to work autonomously within a team environment
• A strong commitment to the role in helping families place their loved ones into aged care
• Experience in aged care is preferred, but not essential
• If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.

About Aged Care Decisions

Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.

Find out more about our company- https://agedcaredecisions.com.au/about/

Additionally, you can watch the video at the bottom of this ad.

All final applicants for this position will be asked to provide a National Police Clearance.