Aftersales Performance Manager
Genesis Motors Australia
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Benefits offered by this job
Job summary
Genesis Motors Australia is seeking an Aftersales Performance Manager to drive service excellence across our national dealer network. This 14-month parental leave contract focuses on leading performance programs, analysing insights, and boosting customer outcomes for a luxury automotive brand.
You will report to the Senior Manager, Aftersales, collaborating with dealerships and cross-functional teams to improve efficiency, profitability and workshop productivity while developing the Aftersales
Qualifications
- 5-10 years in automotive aftersales or dealer performance.
- Proven people management and development experience.
- Strong analytical and problem-solving capability.
- Ability to influence stakeholders and drive improvements.
Responsibilities
- Monitor and analyse national aftersales performance metrics.
- Lead performance improvement plans for service efficiency and profitability.
- Coach dealerships and oversee training to close capability gaps.
- Roll out new aftersales programs, systems and tools.
- Provide regular reporting and insights to senior leadership.
Skills
Education
Tools
Job description
Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity.
With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models. Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.
Join Genesis Motors Australia as our Aftersales Performance Manager and play a pivotal role in driving service excellence across our national dealer network. This 14-month parental leave contract offers the opportunity to lead aftersales performance programs, analyse business insights, support dealer capability development and influence customer experience outcomes for one of the world's fastest-growing luxury automotive brands.
Reporting to the Senior Manager, Aftersales, you will work closely with dealerships and cross-functional teams to implement performance improvement initiatives, enhance operational effectiveness and contribute to national aftersales strategies. This role is ideal for an experienced automotive professional who combines strong analytical capability with stakeholder management expertise and a passion for delivering exceptional customer experiences
- Monitor and analyse aftersales performance metrics across the national dealer network.
- Develop and implement performance improvement plans to enhance service efficiency and profitability.
- Lead continuous improvement initiatives focused on customer experience and workshop productivity.
- Support dealerships through performance reviews, coaching and operational guidance.
- Oversee the rollout of new aftersales programs, systems and tools.
- Identify capability gaps and coordinate dealer training and development initiatives.
- Lead and develop the Aftersales Coordinator through coaching and performance management.
- Provide regular reporting and performance insights to senior leadership.
- Collaborate with Sales, Marketing, Finance, Technical, Warranty and Customer Experience teams.
- Contribute to national aftersales strategy, planning and operational governance.
Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity.
With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models. Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.
Join Genesis Motors Australia as our Aftersales Performance Manager and play a pivotal role in driving service excellence across our national dealer network. This 14-month parental leave contract offers the opportunity to lead aftersales performance programs, analyse business insights, support dealer capability development and influence customer experience outcomes for one of the world's fastest-growing luxury automotive brands.
Reporting to the Senior Manager, Aftersales, you will work closely with dealerships and cross-functional teams to implement performance improvement initiatives, enhance operational effectiveness and contribute to national aftersales strategies. This role is ideal for an experienced automotive professional who combines strong analytical capability with stakeholder management expertise and a passion for delivering exceptional customer experiences
- Monitor and analyse aftersales performance metrics across the national dealer network.
- Develop and implement performance improvement plans to enhance service efficiency and profitability.
- Lead continuous improvement initiatives focused on customer experience and workshop productivity.
- Support dealerships through performance reviews, coaching and operational guidance.
- Oversee the rollout of new aftersales programs, systems and tools.
- Identify capability gaps and coordinate dealer training and development initiatives.
- Lead and develop the Aftersales Coordinator through coaching and performance management.
- Provide regular reporting and performance insights to senior leadership.
- Collaborate with Sales, Marketing, Finance, Technical, Warranty and Customer Experience teams.
- Contribute to national aftersales strategy, planning and operational governance.
You have the below skills and experience with a passion to develop your career with a luxury automotive brand.
- 5-10 years' experience within the automotive industry, ideally within aftersales or dealer performance functions.
- Proven experience managing and developing people and teams.
- Strong analytical and problem-solving skills with the ability to leverage data to drive business outcomes.
- Advanced Microsoft Excel skills and experience producing meaningful performance reporting.
- Demonstrated ability to influence stakeholders and drive improvement without direct authority.
- Strong communication and relationship management skills with experience engaging dealer networks.
- Commercial acumen with the ability to assess business impacts and identify opportunities for growth.
- Relevant tertiary qualifications in Business, Marketing or a related discipline preferred.
This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits:
- Genesis & HMCA: Exposure to all facets of the business, its products and future direction.
- Fully Maintained Company Car: Genesis Car
- Learning & Development: Personalised LMS system, career development pathways and formal learning programs.
- Leave Benefits: Paid Parental Leave, Celebration Leave, Volunteer Leave, Exam Leave and more.
- Employee Vehicle Lease Program: Access Hyundai vehicles at reduced rates.
- Health & Wellbeing: Subsidised gym with on-site personal trainer and café facilities.
- Convenient Location: Just a short walk from Macquarie Park Metro Station.
- Corporate Social Responsibility: Support Hyundai Help for Kids and other community initiatives.
- Employee Assistance Program: Access professional support and wellbeing resources.
- Modern Workspace: Newly renovated collaborative office environment.
Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.
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