After-Sales Representative, Wacol (Customer Service gun, looking to grow).

Greater City Recruitment Pty Ltd; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Palfinger Australia, the Australian distributor for Palfinger lifting solutions, is seeking an After-Sales Representative at our Wacol site. You will manage spare parts orders and warranty enquiries, building strong relationships with Service Partners and End Users while delivering high-quality service.

Gain product knowledge through training and collaborate with Palfinger and Sime Motors teams across Australia to support customers with efficiency and care.

Qualifications

• Experience in after-sales or spare parts support.
• Excellent communication with customers and partners.
• Strong organisational skills and attention to detail.
• Ability to learn product range and processes quickly.

Responsibilities

• Build relationships with Service Partners, End Users and internal teams.
• Assist with spare parts orders and warranty enquiries.
• Learn Palfinger systems and processes to improve efficiency.
• Advise and upsell Spare Parts for Palfinger equipment.

Skills

After-Sales support

Customer service

Spare parts knowledge

Strong communication

Problem solving

Tools

CRM software

MS Office

Job description

After-Sales Representative, Wacol (Customer Service gun, looking to grow).

Our goal is to deliver the best ‘After-Sales Experience’ in the industry!

Welcome to Palfinger Australia, a proud member of the Sime Darby’s global team.

Bring your positivity and your critical thinking to help us work smarter!

Earn good $, build a secure future!

We are growing – there are great long-term opportunities for you here!

Great Teammates + Great Worksite [based at our National Head Office in Wacol].

Bring your initiative, positivity and after-sales know-how – and belong to a team and a brand that you can be proud of!

If you;

Are proactive and enjoy identifying and taking on new challenges;

Have lots of energy and drive and enjoy positions that keep you busy and on the go;

Are open minded when it comes to change and trying things a new way;

Genuinely care about your teammates, your customers and supply partners alike; and,

Aspire to get things right first time …

Palfinger Australia is the Australian Distributor for the global leader Palfinger lifting solutions. Our Australian Team of 60 passionate and professional individuals are committed to building long-standing relationships with our customers and specialise in the selection, supply, installation and servicing of Mounted Cranes, Hookloaders and Skiploaders predominately to the Trucking and Waste Management industries. Beyond our national head office in Brisbane, Palfinger Australia has teams based in Melbourne, Sydney, Newcastle and Perth, as well as the largest national network of Service Partners who together ensure our customers can access support when they need it. In joining us, you are also joining a bigger team of 20,000 men and women who work together across the many different businesses and brands that unite under the Sime Darby banner and operate throughout 18 different countries and territories in the Asia Pacific Region. No matter where they are and what role they play, our people are driven by the same goal – to create positive returns for the economy and society. Here we welcome individuals who share our organisational values of respect, responsibility, integrity, excellence and enterprise.

About the Position

Reporting through to the Aftersales Solutions Manager, the primary objective of this position is to build great working relationships with ourService Partners, End Users, Sales Team Members and Technical Team Members and assist them with their Spare Parts and warranty servicing orders and enquiries.

Key to your success in this position will be your ability to learn the systems and processes used by our After-Sales Team as well as your ability to follow these systems and processes with a keen attention to detail and contribute to their improvement over time.

You will be advising and selling Spare Parts for Material Handling Equipment [specifically Palfinger Cranes, Hookloaders, Skiploaders and Tail Lifts] and to do so successfully you will need to develop a good working knowledge of the Palfinger Spare Parts range - which range from the tiniest of mechanical parts, through to hydraulic fittings and right up to major crane components.

Excellent product training is available and there will also be a high level of support provided to you from your Palfinger and Sime Motors colleagues across Australia - and more broadly from your Sime Darby colleagues around the world.

Right fit for you?

This position is ideally suited to an experienced After-Sales specialist or Spare Parts Interpreter who has high initiative and the ability to make a significant contribution to the improvement of our systems and processes.

Additional Selection Criteria includes;

Excellent communication skills – you will be an honest and clear communicator who connects well and engages others;

Strong planning and organisational skills – complemented by a methodical approach and strong attention to detail;

The knack for problem solving – you’ll view problems as opportunities and persist until the best solution is found;

Good computer skills – we’re in search of a ‘tech savvy’ individual who can bring fresh ideas and new efficiencies, and;

Sound numeracy and literacy skills.