Aftersales Representative

Sime Motors; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Remuneration

Discounts on groceries/electronics

Employee Assistance Program

Health & Wellbeing reimbursement

Full-time role

On-the-job training

Job summary

Palfinger, a division of Sime Motors, is seeking an Aftersales Representative to be the first point of contact for customers, providing expert support beyond spare parts enquiries. You will respond to enquiries by phone, email or in person and coordinate with service, warehouse and technical teams.

The role emphasises accuracy on spare parts availability, pricing and lead times, processing orders and return claims, and contributing to a positive team culture with high standards of customer

Qualifications

• Previous experience in a customer service or parts advisory role, preferably in an industrial or automotive environment.
• Strong problem-solving and proactive customer support mindset.
• Excellent communication and interpersonal skills.
• Team player with a customer-first mindset.

Responsibilities

• Respond to customer enquiries via phone, email, and in person with timely solutions.
• Provide accurate information on spare parts availability, pricing, and lead times.
• Collaborate with service, warehouse, and technical teams to resolve queries.
• Process orders and return claims in line with company policies.
• Support the Spare Parts Team Lead with administrative tasks.
• Contribute to a positive team culture and uphold high customer service standards.

Skills

Customer service

Parts advisory

Communication

Interpersonal skills

Time management

ERP familiarity

Mechanical knowledge

Tools

Workday

SAP

Greentree

Job description

Palfinger, a division of Sime Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in Australia, Palfinger provides superior technical support, parts availability and after sales service.

About the Role

As an Aftersales Representative, you will be the first point of contact for our customers, providing expert support and solutions beyond just spare parts enquiries.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in person, with a focus on delivering timely and effective solutions.
• Provide accurate information on spare parts availability, pricing, and lead times.
• Collaborate with internal departments (e.g., service, warehouse, technical) to resolve customer queries that extend beyond parts.
• Process orders and return claims in line with company policies.
• Support the Spare Parts Team Lead with administrative and operational tasks as required.
• Contribute to a positive team culture and uphold high standards of customer service.

Skills & Experience

• Previous experience in a customer service or parts advisory role, preferably in an industrial or automotive environment.
• Strong problem-solving skills and a proactive approach to customer support.
• Excellent communication and interpersonal skills.
• A team player with a customer-first mindset.
• Ability to multitask and manage time effectively.
• Familiarity with ERP systems (e.g., Workday, SAP, Greentree) and Microsoft Office Suite.
• Technical knowledge of mechanical or hydraulic systems.
• Experience working in aftersales or service support roles.

What's on Offer

• A competitive remuneration package
• Access to employee benefits account including discounts on groceries, electronics and more
• Access to Employee Assistance Program
• Access to an annual Health and Wellbeing reimbursement program
• Permanent full-time position - Monday to Friday
• On the job training and support

The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment.