After-Hours Care & Emergency Coordinator

Ability Assist; Melbourne; Presencial; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible shifts

Training & development

Inclusive team

Growing organisation

Descripción de la vacante

Ability Assist is seeking an After-Hours Team lead to support residential and out-of-home care programs. You will respond to incidents after hours, provide onsite supervision to staff, and coordinate rostering across multiple sites within Melbourne’s metropolitan and outer suburbs.

The role requires significant experience with youth and families, the ability to work outside standard hours, and strong communication. An understanding of rostering, NDIS, and Child Safe Standards is essential.

Formación

• Significant experience supporting young people and families in residential/out-of-home care.
• Willingness to work outside standard hours.
• Excellent written and verbal communication.
• Integrity, professionalism and resilience.
• Ability to work flexibly, autonomously and in a team.
• Experience with trauma and disability needs.
• Knowledge of rostering and scheduling processes.
• Understanding of NDIS and Child Safe Standards.

Responsabilidades

• Respond to and manage issues outside business hours.
• Answer phone enquiries from staff, clients and family.
• Provide leadership and supervision to residential workers across programs.
• Respond to emergencies and incidents with onsite support and advice.
• Support rostering issues to ensure adequate staffing.
• Ensure mandatory reporting processes and liaise with emergency services and DFFH.

Conocimientos

Youth services

Communication

Resilience

Teamwork

Educación

Cert IV in Child, Youth & Family Intervention

Residential Top Up units

First Aid & CPR

Working With Children Check

Descripción del empleo

Ability Assist is seeking an After-Hours Team lead to support residential and out-of-home care programs. You will respond to incidents after hours, provide onsite supervision to staff, and coordinate rostering across multiple sites within Melbourne’s metropolitan and outer suburbs.

The role requires significant experience with youth and families, the ability to work outside standard hours, and strong communication. An understanding of rostering, NDIS, and Child Safe Standards is essential.