National After-Hours Crisis Response

MacKillop Family Services Pty; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary Packaging

Career Development

Employee Assistance Program

Job summary

MacKillop Family Services is seeking an After-Hours Practitioner in Preston, VIC for the national after-hours service. The role delivers after-hours therapeutic support across residential care, home-based care, lead tenant, and case management programs, reporting to the After-Hours Coordinator.

The position requires knowledge of Aboriginal culture, experience in youth services, and ability to manage challenging behaviours with appropriate plans.

Qualifications

• Knowledge and understanding of Aboriginal culture and values.
• Experience in youth services or residential care.
• Ability to relate to and work with young people with social, emotional and behavioural difficulties.
• Ability to implement behaviour management plans for young people with challenging behaviours.
• Tertiary qualifications in youth work or relevant field.

Responsibilities

• Provide after-hours support to young people across programs.
• Coordinate referrals from key agencies to ensure care.
• Work with Team Leader and Coordinator to deliver responsive support.

Skills

Aboriginal culture awareness

Youth services experience

Relationship building with at-risk-te

Education

Tertiary qualifications in youth work or relevant field

Job description

Join a Team That Makes a Difference – After Hours Practitioner role

Are you ready to be part of a high-energy, purpose-driven team that supports vulnerable young people when they need it most?

We're looking for passionate and committed professionals to join the MacKillop National After-Hours Service, a vital, fast-paced service that operates after hours to support young people with high and complex needs. You'll play a key role in delivering responsive, therapeutic support across residential care, home-based care, lead tenant, and case management programs—all designed to create safer, more supportive environments for those in protective placements.

As part of the MacKillop National After-Hours Service, you'll be providing essential support across our MacKillopFamily Services national network. This role is more than just support—it's about being the steady hand and calming voice when it matters most.

Why You’ll Love This Role:

• Impactful Work: Help young people in crisis and make a real difference—every shift.
• National Scope: Provide after-hours support across programs and locations Australia-wide.
• Collaborative Environment: Work closely with a supportive Team Leader and Coordinator.
• Dynamic Responsibilities: You’ll also help coordinate referrals from key agencies—ensuring every call leads to care.
• If you're a compassionate, quick-thinking professional who thrives in a supportive, fast-moving environment, we want to hear from you!

This is a Full-time opportunity based in Preston, VIC within our MacKillop National After-Hours Service Program. The position reports to the After-Hours Coordinator.

Key Selection Criteria:

To be successful in this role, you will have:

• A knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families.
• Experience in youth services or residential care.
• Ability to relate to and work with young people with social, emotional and behavioural difficulties.
• Ability to implement behaviour management plans for young people with challenging behaviours.
• Tertiary qualifications in youth work or relevant field.

For more information, please contact:

Darren Rose at [e-mail]

Our offer:

• Generous Salary Packaging - helps increase your take home pay
• Ongoing Career Development, Education and Training
• Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges
• Click HERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people.Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.