After-Hours Active Rover

Ability Assist; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible shifts

Training & development

Inclusive team

Growing organisation

Job summary

Ability Assist is seeking an After-Hours Team lead to support residential and out-of-home care programs. You will respond to incidents after hours, provide onsite supervision to staff, and coordinate rostering across multiple sites within Melbourne’s metropolitan and outer suburbs.

The role requires significant experience with youth and families, the ability to work outside standard hours, and strong communication. An understanding of rostering, NDIS, and Child Safe Standards is essential.

Qualifications

• Significant experience supporting young people and families in residential/out-of-home care.
• Willingness to work outside standard hours.
• Excellent written and verbal communication.
• Integrity, professionalism and resilience.
• Ability to work flexibly, autonomously and in a team.
• Experience with trauma and disability needs.
• Knowledge of rostering and scheduling processes.
• Understanding of NDIS and Child Safe Standards.

Responsibilities

• Respond to and manage issues outside business hours.
• Answer phone enquiries from staff, clients and family.
• Provide leadership and supervision to residential workers across programs.
• Respond to emergencies and incidents with onsite support and advice.
• Support rostering issues to ensure adequate staffing.
• Ensure mandatory reporting processes and liaise with emergency services and DFFH.

Skills

Youth services

Communication

Resilience

Teamwork

Education

Cert IV in Child, Youth & Family Intervention

Residential Top Up units

First Aid & CPR

Working With Children Check

Job description

Why Chose Ability Assist:

• Flexible shifts to support work/life balance.
• Training and professional development opportunities to grow your career.
• An inclusive team that is always there to support you.
• Opportunity to join a growing organisation committed to best practice.

Key responsibilities include:

• Respond to and manage client and staff-related issues that arise outside business hours.
• Respond to phone enquiries from staff, clients and family members.
• Provide leadership, support and supervision to residential workers across each of our programs.
• Respond to emergencies and incidents by providing onsite support and advice.
• Support rostering issues as they arise to ensure appropriate staffing.
• Ensure mandatory reporting processes and procedures are followed, including liaising with emergency services and DFFH.

About You:

• Significant experience in supporting young people and families in residential and out of home care.
• Willingness to work outside of standard office hours.
• Exceptional written and verbal communication skills.
• Integrity, professionalism and a high level of resilience.
• Ability to work flexibly, prioritise, work autonomously and part of a team.
• Experience working with young people and adults who have experienced trauma and / or disabilities, and an understanding of their needs.
• Knowledge and understanding of rostering and scheduling processes.
• Understanding of NDIS and Child Safe Standards.

To be successful you will have:

• Full Victorian driver's licence.
• Right to work in Australia.
• Cert IV in Child, Youth & Family Intervention or similar qualification.
• Residential Top Up units.
• Current First Aid & CPR Certificate.
• Current Employee Working With Children Check.

The After-Hours Team supports a range of Ability Assist programs, including Residential and Out of Home Care, Targeted Care Packages (TCP) and Supported Independent Living outside of standard office hours.

Shifts are typically evenings and overnight on weekdays, as well as weekends and Public Holidays.

Note: an inherent requirement of this role is torespond in person to client and staff-related incidents, which requires travel between sites across metropolitan and outer suburbs across Melbourne.

Applications Closing Friday 10 December 2026.