After Hours RN Coordinator (On Call)

Reliant Healthcare; Bullatale; Hybrid; AUD 55,000 - 83,000; Full time

Job summary

Reliant Health Care Pty Ltd in Potts Point is seeking an experienced After Hours RN Coordinator to oversee and coordinate after-hours services for our clients, ensuring continuous high-quality care. The role involves managing rosters, leading carers, and maintaining clinical documentation, with weekend and public holiday shifts.

The position is hybrid, combining office work at head office with remote elements at your home location.

Qualifications

• Experience using Deputy rostering and Salesforce CRM.
• Strong interpersonal and communication skills with diverse clients.
• Knowledge of Work Health & Safety.
• Knowledge of Home & Community Care, Aged Care or Disability Support.
• Highly organized with excellent time management and prioritisation.
• Keen to work in shift hours.
• Working rights in Australia.

Responsibilities

• Manage and oversee after-hours care services for clients.
• Manage roster requests to ensure continuity of services for clients.
• Maintain accurate clinical documentation and records in the systems in place.
• Respond to medical emergencies and providing immediate care or guidance to care, in case of after-hours emergency.
• Ensure continuity of services compliance with relevant regulations and standards during after hours.
• Provide leadership, direction, support and guidance to carers providing services.
• Act as the main point of contact between carers and the management addressing any feedback, concerns or issues that arise during after-hours and on weekends.
• Support administrative tasks related to both clients and carers data update and timesheet approval where required.
• Undertake relevant training to maintain continuous professional development.

Skills

Deputy rostering

Salesforce CRM

Interpersonal skills

Work Health & Safety

Home & Community Care

Aged Care / Disability Care

Time management

Shift work

Tools

Deputy rostering

Salesforce

Job description

Reliant Health Care Pty Ltd is proudly Accredited by the Australian Council on Healthcare Standards (ACHS), and services NDIS Participants, Home Care Package recipients and Private clients of all ages with expectations of the highest quality in Case Management and Care staff.

We're looking for an After Hours RN Coordinator to join our caring team. The position of After Hours Coordinator is responsible for overseeing and coordinating the after hours services for the clients of Reliant Healthcare ensuring that all clients are efficiently receiving their services at all times.

Please note that this role will be Hybrid and conducted out of our head office in Potts Point and your personal home location.

As After-Hours Coordinator, your role will operate the following schedule detailed below, it will also include weekends and public holidays. Please note that this is subject to change and the below shifts will be shared with multiple employees.

Weekdays (5pm -7am)

Weekends (7am - 7pm / 7pm - 7am) - Two shift times to be shared between employees

Responsibilities

• Manage and oversee after-hours care services for clients,
• Manage roster requests to ensure continuity of services for clients,
• Maintain accurate clinical documentation and records in the systems in place,
• Respond to medical emergencies and providing immediate care or guidance to care, in case of after-hours emergency,
• Ensure continuity of services compliance with relevant regulations and standards during after hours,
• Provide leadership, direction, support and guidance to carers providing services,
• Act as the main point of contact between carers and the management addressing any feedback, concerns or issues that arise during after-hours and on weekends,
• Support administrative tasks related to both clients and carers data update and timesheet approval where required,
• Undertake relevant training to maintain continuous professional development.

Qualification and experiences

• Experience in the use of systems such as Deputy (rostering) and Salesforce (CRM),
• Strong interpersonal and communication skills, ability to liaise effectively with a wide range of both carers and clients from culturally diverse backgrounds,
• Knowledge of Work Health & Safety,
• Knowledge of Home & Community Care, Aged Care or Disability Support is highly regarded,
• Highly organised, with excellent time management and prioritisation skills,
• Keen to work in shift hours,
• Working rights in Australia.

Please visit our website www.relianthealthcare.com.au for further information.

Commitment to Diversity and Inclusion

Reliant is proud to support the LGBTI community. Ensuring an inclusive environment for lesbian, gay, bisexual, transgender and intersex employees is a key part of our strategy. We are committed to raising awareness and educating all our people about our LGBTI community, while simultaneously supporting our LGBTI employees and providing a workplace of equality. At Reliant, we adhere to a strict non-discrimination policy and provide a clear, open line of communication between employees and management. Reliant is working with Pride in Diversity to continuously improve when it comes to workplace inclusion.