After Hours Team Leader (On-Call)

Australian Mentoring Services; Campbelltown; Presencial; AUD 62.000 - 65.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Real leadership experience

Supportive leadership team behind you

Work that makes a genuine difference

Descripción de la vacante

Australian Mentoring Services is seeking an After Hours Team Leader to guide our weekend frontline Mentor team from Campbelltown. The role is based in the Campbelltown Head Office with overnight on-call from home and limited daytime/weekend shifts.

The successful candidate will stay calm under pressure, manage rostering and cover, and escalate incidents with accurate records. A current NDIS Worker Screening Check, First Aid & CPR and driver licence are required.

Formación

• At least 2 years’ experience in disability, community services or care.
• Knowledge of NDIS Practice Standards and Behaviour Support Plans.
• Experience rostering or arranging shift cover.
• Current NDIS Worker Screening Check, First Aid & CPR certificate and driver licence.

Responsabilidades

• Lead weekend Mentor team and coordinate weekend rostering.
• Take calls, provide guidance, and support staff during shifts.
• Escalate incidents and maintain clear records.
• Hand over to weekday leadership team during shift changes.

Conocimientos

Leadership

Crisis management

Roster coordination

Decision making

Descripción del empleo

Campbelltown, New South Wales 2560, Australia • A$45 - A$47

Part-time Permanent Associate

Description

SCHADS Award Level 4 | Weekends only | Office-based in Campbelltown with overnight on-call from home

Calm in a crisis? This is your next step into leadership.

Australian Mentoring Services (AMS) is looking for an After Hours Team Leader to lead our frontline Mentor team across the weekend.

Please note: this role is based in our Campbelltown Head Office for all daytime and evening shifts, including the Friday afternoon and Monday morning handovers. Only the overnight on-call periods (7:00pm to 8:00am) can be worked from home.

This is a weekend role. The only weekday hours are the Friday afternoon (4:00pm – 7:00pm) and Monday morning (8:00am – 11:00am) handovers in your Week 1 roster, both completed in person at our Campbelltown office.

What the role really looks like

When things go wrong on a weekend, you’re the person our team calls. On any given shift you might be:

• Taking calls from Mentors who need guidance, support or a quick decision
• Finding cover fast when staff call in sick or a shift falls over
• Responding when a participant is escalating or in crisis, and making sure the right people are informed
• Advising on PRN medication, restrictive practices and Behaviour Support Plans
• Escalating incidents and keeping clear, accurate records
• Handing over to and from the business-hours leadership team

Weekends can be unpredictable and the phone doesn’t stop. If you stay steady, think clearly and like solving problems on the spot, you’ll thrive here.

Your roster

You’ll work every weekend on a two-week rotating pattern, sharing coverage with one other After Hours Team Leader. There are no weekday shifts outside the Friday and Monday handovers in Week 1.

Week 1

• Friday: 4:00pm – 7:00pm handover in the office, then 7:00pm – 8:00am on-call from home
• Saturday: 8:00am – 12:30pm in the office
• Sunday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
• Monday: 8:00am – 11:00am handover in the office

Week 2

• Saturday: 12:00pm – 7:00pm in the office, then 7:00pm – 8:00am on-call from home
• Sunday: 8:00am – 12:30pm in the office

About you

You’ll need:

• At least 2 years’ experience in disability, community services or care
• A solid understanding of the NDIS Practice Standards, Behaviour Support Plans and restrictive practices
• Experience with rostering or arranging shift cover
• The ability to stay calm, make sound decisions on your own and communicate clearly under pressure
• Availability to work from our Campbelltown office every weekend, including in-person Friday and Monday handovers
• A current NDIS Worker Screening Check, First Aid & CPR certificate and driver licence

Experience as a Senior Mentor, Team Leader or Coordinator is highly regarded.

What we offer

• Real leadership experience, with a clear path to grow within AMS
• A supportive, experienced leadership team behind you
• Work that makes a genuine difference, every shift

About AMS

Australian Mentoring Services is a leading NDIS provider supporting people living with psychosocial disability, autism, acquired brain injury and complex support needs across NSW. We deliver person-centred supports that help people live meaningful, independent lives, and we’re committed to developing our leaders from within.

Company Overview

Beyond Independence AMS provides a unique, fully tailored service for participants seeking to rebuild their lives and reintegrate into the community with new skills. We focus on: Young people leaving care who need ongoing support due to intellectual disability or complex needs. Individuals reintegrating after prison, juvenile justice, or mental health facilities. People with intellectual disabilities and complex needs, including mental health challenges, behaviours of concern, substance abuse, and trauma histories. Our mentoring ensures participants can: Learn new skills Build prosocial relationships Contribute to their community Improve overall well-being Make safe, independent choices We provide non-judgmental, personalised support across Sydney and Wollongong, with plans to expand into rural communities.