Restaurant Manager - Marsden Park (New Restaurant Opening!)

Guzman Y Gomez; Geelong; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Penalty rates for weekends and public

12% superannuation

Paid parental leave

Job summary

Opal HealthCare is seeking a Reservation Booking Manager to coordinate all reservation aspects for adventure packages at Kardinia Parkside Care Community in Geelong. You will handle bookings, client inquiries, and collaboration with sales and operations to ensure smooth travel arrangements.

The role emphasizes excellent communication, attention to detail, and proficient use of reservation software and MS Office. Join a values-led team delivering exceptional resident and guest experiences.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations.
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs.
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip.
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments.
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Reservation software

MS Office

Problem solving

Tools

Reservation management software

Microsoft Office

Job description

Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

If you are passionate about exploring the world, have excellent customer service skills, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable adventures for our customers.

About the Role:

'At Opal HealthCare, we know that companies don't succeed, people do.' Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.

What's on Offer:

• Location: Kardinia Parkside Care Community, Geelong
• Employment Type: Permanent part-time or casual roles available
• Remuneration: Attractive hourly rate based on experience & qualifications
• Additional Benefits:
  • Penalty rates for weekends and public holidays
  • 12% superannuation & paid parental leave

Why Choose Opal?

• Varied & meaningful work - No two days are the same; support our community in three essential areas
• Career development - Access our Opal HealthCare Academy to grow your skills
• Supportive team - Join a values-led environment where you are valued
• Paid parental leave - Industry-leading policy
• $5,000 referral bonuses for bringing a friend onboard
• Sector-leading systems - The tools to help you succeed

What You'll Do:

• Food Service: Deliver outstanding customer service in our dining room, serve meals with care, and know resident preferences.
• Housekeeping: Ensure resident rooms and community areas are clean, safe, and welcoming, paying attention to detail.
• Laundry: Provide a essential service by managing residents' personal laundry with respect and care.
• Work as a key part of a supportive team to ensure a seamless and positive experience for all residents.
• Follow strict safety, sanitary, and infection control protocols in all tasks.

What You'll Need:

• A passion for helping people and making a difference in your community.
• A flexible, can-do attitude and willingness to learn across different areas of hospitality.
• Good communication skills and a friendly, professional manner.
• Reliability and a strong work ethic.
• Previous experience in hospitality, cleaning, or customer service is beneficial, but not essential – we will train the right person!

Willingness to complete:

• Pre-employment medical
• Police check
• NDIS Worker Screening Check
• Serve with Heart