Disability Assets Portfolio Lead & Strategy

NSW Department of Communities and Justice; Sydney; Presencial; AUD 55 000 - 85 000; Tempo integral

Resumo da oferta

NSW Department of Communities and Justice is seeking a Reservation Booking Coordinator to manage reservations for adventure packages, communicating with clients and coordinating with sales, marketing, and operations teams. The role emphasizes exceptional customer service, accurate record-keeping, and seamless travel arrangements.

The successful candidate will handle inquiries via phone and email, update package information, and ensure bookings are processed efficiently while maintaining high

Qualificações

• Experience in handling reservations or bookings in a service industry.
• Strong communication and problem-solving abilities.
• Excellent organizational skills and attention to detail.

Responsabilidades

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation software to track bookings, payments, and cancellations.
• Work with operations to ensure reservations are confirmed and arrangements are made.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and customer information for smooth operation.

Conhecimentos

Customer service

Communication

Multitasking

Attention to detail

Ferramentas

Reservation software

Descrição da oferta de emprego

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Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
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