Technology Adoption Lead: Customer Enablement

Datacom; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom is seeking an experienced Technology Adoption Lead in Australia to drive user adoption, behaviour change and value realisation across Cisco technology investments. You will work with customers, internal teams and partners to unlock value through structured adoption strategies and measurable success outcomes.

You will lead enablement programmes, workshops, and campaigns, while collaborating with sales, delivery, and vendor teams to embed adoption outcomes throughout the customer lifecycle.

Qualifications

• 5+ years' experience in technology adoption, customer success, change management or a related discipline.
• Experience delivering customer enablement programmes, workshops and adoption campaigns.
• Experience navigating complex customer environments with diverse stakeholders.
• Proven ability to create adoption roadmaps, success plans and measurable reporting.

Responsibilities

• Lead development and execution of customer adoption strategies to maximise utilisation and ROI.
• Act as trusted advisor guiding customers through behaviour change and workflow optimisation.
• Partner with sales, delivery and vendors to create adoption roadmaps and success plans.
• Design and deliver enablement programmes including workshops, training and campaigns.
• Translate customer requirements into actionable adoption plans.
• Develop adoption reporting and success metrics to demonstrate value.
• Support customers through technology lifecycle and platform consumption.

Skills

Technology adoption

Change management

Customer success

Stakeholder engagement

Tools

Cisco Solutions

Job description

Datacom is seeking an experienced Technology Adoption Lead in Australia to drive user adoption, behaviour change and value realisation across Cisco technology investments. You will work with customers, internal teams and partners to unlock value through structured adoption strategies and measurable success outcomes.

You will lead enablement programmes, workshops, and campaigns, while collaborating with sales, delivery, and vendor teams to embed adoption outcomes throughout the customer lifecycle.