Strategic Renewals Specialist — Hybrid

Cisco Systems, Inc; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Cisco Systems, Inc. in Sydney seeks a Renewals Specialist to engage customers and partners early in the renewal cycle, align on objectives, and protect recurring revenue across multiple product lines.

You’ll collaborate with Sales, Customer Success, and Delivery to enable on-time renewals and identify expansion opportunities. This role emphasizes consultative discussions, risk assessment, and proactive renewal strategy, with a hybrid work setup across major Australian cities.

Qualifications

• Bachelor's degree plus 5 years of related experience.
• Master's degree plus 3 years of related experience.
• PhD with 0 years of related experience.
• Equivalent relevant experience acceptable.

Responsibilities

• Manages consultative renewal engagements for complex opportunities.
• Deep knowledge of Cisco's portfolio supporting renewal planning and execution.
• Aligned to select strategic or large enterprise accounts.
• Plays a key role in discovery and consultative discussions with customers to uncover business priorities.
• Applies customer insights, competitive intelligence and market trends to position Cisco's capabilities.
• Conducts proactive and strategic risk assessments across competitive, adoption, and technology dimensions.
• Owns renewal quote creation and supports negotiation efforts, ensuring alignment with customer expectations.
• Applies advanced consulting tools and methodologies to optimize renewal outcomes.
• Identifies and helps connect innovative solutions for renewal strategy.
• Drives process simplification and automation across renewal workflows.
• Collaborates closely with account teams to ensure renewal strategies deliver measurable outcomes.
• Demonstrates technical expertise in assigned architecture and related portfolio offerings to support renewal execution and upsell opportunities.
• Synthesizes customer feedback to improve Cisco renewal frameworks, tools and documentation.
• Leverages AI capabilities to drive renewal innovation and expansion opportunities.
• Contributes to renewal documentation and best practices for continuous improvement.
• Facilitates collaboration across sales, customer success, and delivery teams for unified renewal execution.
• Owns execution of strategic renewal motions to drive customer satisfaction and business outcomes.
• Mentors junior renewal specialists and contributes to team knowledge sharing to elevate capability.

Education

Bachelor's degree

Master's degree

PhD

Equivalent relevant experience

Job description

Cisco Systems, Inc. in Sydney seeks a Renewals Specialist to engage customers and partners early in the renewal cycle, align on objectives, and protect recurring revenue across multiple product lines.

You’ll collaborate with Sales, Customer Success, and Delivery to enable on-time renewals and identify expansion opportunities. This role emphasizes consultative discussions, risk assessment, and proactive renewal strategy, with a hybrid work setup across major Australian cities.