Admissions Officer

Macquarie Education Group Australia (MEGA); Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Side-by-side training

Multicultural team

Global network of education agents

Opportunities for professional growth

Job summary

Macquarie Education Group Australia (MEGA) in Sydney is seeking an experienced Admissions Officer to manage inquiries, offers and CoEs for VET, English, high school and higher education programs. You will ensure accuracy, timely processing and compliance across PRISMS, Meshed and aXcelerate.

You will guide agents and direct applicants, coordinate welfare for under-18 students, and produce regular admissions insights for TEQSA and ASQA. This role is on campus in Sydney CBD.

Qualifications

• At least 3 years in admissions with an Australian CRICOS-registered provider.
• Strong knowledge of VET certificates/diplomas, ELICOS, higher education, and welfare arrangements for under 18 students.
• Hands-on PRISMS experience including CoEs and reporting exports.
• Advanced use of Meshed or aXcelerate, ideally both.
• Working knowledge of ESOS Act 2000, National Code 2018 and Genuine Student requirement.
• Accurate, organized with strong reporting and deadline driven.

Responsibilities

• Assess applications from agents and direct applicants: academic, English and identity documents, credit transfer and RPL, escalating complex cases.
• Issue Letters of Offer and written agreements, process acceptances, and track fee payments, receipts and refunds with Finance.
• Issue and maintain CoEs in PRISMS after checks.
• Arrange homestay and welfare for students under 18 and issue CAAW letters.
• Check files against Genuine Student requirements and track visa outcomes by agent and country.
• Produce admissions reports and insights, flag discrepancies.
• Report CoE variations in PRISMS on time, including deferrals, suspensions and course changes.
• Run PRISMS exports and data collections; keep systems accurate and aligned.

Skills

Admissions experience

CRICOS knowledge

PRISMS expertise

Reporting skills

Tools

PRISMS

Meshed

aXcelerate

Job description

THE ROLE

Reporting to the Director of Global Partnership and Admissions, you will handle admissions for MEGA and HEI, from enquiry to commencement: VET certificates and diplomas, English courses, high school and primary school programs for students under 18, and higher education. Every offer and Confirmation of Enrolment (CoE) must be accurate and on time.

WHAT YOU WILL DO

Admissions and offers

Assess applications from agents and direct applicants: academic, English and identity documents, credit transfer and RPL, escalating complex cases

Issue Letters of Offer and written agreements, process acceptances, and track fee payments, receipts and refunds with Finance

Issue and maintain CoEs in PRISMS once fees, refund terms and OSHC are checked

For students under 18 in our high school and primary school programs (HSP and PSP), arrange homestay and welfare, and issue CAAW letters

Check every file against the Genuine Student requirement, elevate weak or altered documents, and track visa outcomes by agent and country

Reporting and systems

Produce admissions reports and insights, including the weekly figures and starter lists, and flag any discrepancies

Report CoE variations in PRISMS on time, including deferrals, suspensions, cancellations and course changes

Run PRISMS exports and returns, such as the agent commission data collection

Keep PRISMS, Meshed (HEI) and aXcelerate (MEGA) accurate, fix any mismatch between them, and keep process documents current

Set up and update agency records in Meshed and aXcelerate, including agent numbers, agreement dates and portal access

Agents and students

Guide agents on entry requirements, fees, intakes and application status, and onboard new agents

Confirm an agent's agreement is current before accepting applications, and confirm enrolment and payment before commission is approved

Answer student enquiries by email, phone and in person, and support orientation and open days

Compliance and workflow

Manage the MEGA and HEI admissions inboxes and workflow, and report backlogs and risks

Keep student files ready for audit, provide admissions evidence for TEQSA and ASQA, and help review admissions policies

Handle admissions complaints and appeals, give written reasons and appeal rights for refusals, and refer welfare concerns

ABOUT YOU

At least three years in admissions with an Australian CRICOS-registered provider

Sound knowledge of VET certificates and diplomas, ELICOS and higher education, and of homestay, welfare and CAAW arrangements for students under 18

Hands-on PRISMS experience, including CoEs, variations, reporting and data exports

Advanced use of Meshed or aXcelerate, ideally both

Working knowledge of the ESOS Act 2000, the National Code 2018 and the Genuine Student requirement

Accurate and organised, with strong reporting skills, clear written English and the ability to meet deadlines in peak intake periods

WHAT WE OFFER

$80,000 to $85,000 + 12% super, based on experience

A continuing, full-time position, Monday to Friday, on campus in the Sydney CBD between Wynyard and Town Hall stations

• Side-by-side training
• a friendly multicultural team
• a global network of education agents
• Opportunities for professional growth and development