Admissions Coordinator

MannaCare Inc; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to AU$15,900 for生活

Meal & entertainment card up to AU$2,?

Novated leasing options

Free onsite parking

Job summary

MannaCare Inc in Melbourne is seeking an experienced Admissions Coordinator to join the Residential Services team on a permanent full-time basis. Reporting directly to the Executive Director Residential Services, this role coordinates the resident admissions journey across Cassia House (90 beds) and Doncaster Melaleuca Lodge (DML) (60 beds), totaling 150 beds.

You will be the primary contact for prospective residents, families, referral partners and internal teams.

Qualifications

• Previous experience in aged care admissions, administration, customer service or a similar role.
• Understanding of residential aged care admission processes, fees and charges.
• Excellent organisation skills with strong attention to detail and accuracy.
• Ability to manage competing priorities and work autonomously.
• Strong communication and relationship-building skills.
• Confident using computer systems and maintaining accurate records.

Responsibilities

• Manage resident enquiries from initial contact through to admission, providing a positive and seamless experience for residents and families.
• Conduct tours, interviews and meetings with prospective residents and representatives.
• Coordinate admissions, including documentation, agreements, fees, accommodation payments and admission requirements.
• Work collaboratively with Care Managers, Unit Managers and administration teams to ensure smooth resident transitions.
• Build and maintain strong relationships with referral partners including hospitals, GP clinics and community groups.
• Maintain accurate admission, enquiry and respite records and provide reports as required.
• Identify opportunities to improve enquiry conversion, occupancy outcomes and resident experience.

Skills

Communication skills

Relationship building

Negotiation skills

Organisational skills

Customer service

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.

Job Description

About the Role

We are seeking an experienced and customer-focused Admissions Coordinator to join the MannaCare Residential Services team on a permanent full-time basis.

Reporting directly to the Executive Director Residential Services, this role is responsible for coordinating and managing the resident admissions journey across Cassia House, 90 Beds and Doncaster Melaleuca Lodge (DML) 60 beds, a total of 150 beds facility.

You will be the key contact for prospective residents, families, referral partners and internal teams, supporting enquiries through to admission while ensuring a positive, seamless and person-centred experience.

This role plays an important part in supporting occupancy outcomes by building strong referral relationships, managing admissions processes and ensuring prospective residents and their representatives receive accurate information, guidance and support throughout their transition into residential care.

Key Responsibilities

• Manage resident enquiries from initial contact through to admission, providing a positive and seamless experience for residents and families
• Conduct tours, interviews and meetings with prospective residents and representatives
• Coordinate admissions, including documentation, agreements, fees, accommodation payments and admission requirements
• Work collaboratively with Care Managers, Unit Managers and administration teams to ensure smooth resident transitions
• Build and maintain strong relationships with referral partners including hospitals, GP clinics and community groups
• Maintain accurate admission, enquiry and respite records and provide reports as required
• Identify opportunities to improve enquiry conversion, occupancy outcomes and resident experience

What We Offer

• Opportunity to play a key role in shaping the resident experience from initial enquiry through to admission
• Supportive and collaborative workplace culture
• Make meaningful impact within a values-based aged care organisation
• Salary packaging benefits including up to $15,900 for living expenses, meal and entertainment card up to $2,650 per annum, plus novated leasing options
• Free onsite parking

About You

• Previous experience in aged care admissions, administration, customer service or a similar role
• Understanding of residential aged care admission processes, fees and charges
• Strong communication, relationship-building and negotiation skills
• Excellent organisation skills with strong attention to detail and accuracy
• Ability to manage competing priorities and work autonomously
• Confident using computer systems and maintaining accurate records
• Professional, positive and customer-focused approach

If you are passionate about supporting older people and creating a positive first experience for residents and families entering residential care, we would love to hear from you.