Admissions Coordinator

MannaCare; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits including up

Meal & entertainment card

Novated leasing options

Free onsite parking

Job summary

MannaCare is seeking an experienced Admissions Coordinator to join our Residential Services team in Manningham on a permanent full-time basis. Reporting to the Executive Director Residential Services, you will manage the resident admissions journey across Cassia House and Doncaster Melaleuca Lodge, supporting enquiries through to admission with a person-centred approach.

You will build relationships with residents, families and referral partners, coordinate admissions, maintain records, and

Qualifications

• Experience in aged care admissions or similar roles.
• Strong customer service and communication skills.
• Excellent organisational and record-keeping abilities.

Responsibilities

• Manage resident enquiries from initial contact through to admission.
• Conduct tours, interviews and meetings with prospective residents and families.
• Coordinate admissions including documentation, fees and admission requirements.
• Collaborate with Care Managers and admin to ensure smooth transitions.
• Build relationships with referral partners such as hospitals and GP clinics.
• Maintain accurate admission and enquiry records and provide reports as required.
• Identify opportunities to improve enquiry conversion and occupancy outcomes.

Skills

Aged care admissions

Administration

Customer service

Relationship-building

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.

About the Role

We are seeking an experienced and customer-focused Admissions Coordinator to join the MannaCare Residential Services team on a permanent full-time basis.

Reporting directly to the Executive Director Residential Services, this role is responsible for coordinating and managing the resident admissions journey across Cassia House, 90 Beds and Doncaster Melaleuca Lodge (DML) 60 beds, a total of 150 beds facility.

You will be the key contact for prospective residents, families, referral partners and internal teams, supporting enquiries through to admission while ensuring a positive, seamless and person-centred experience.

This role plays an important part in supporting occupancy outcomes by building strong referral relationships, managing admissions processes and ensuring prospective residents and their representatives receive accurate information, guidance and support throughout their transition into residential care.

Key Responsibilities

• Manage resident enquiries from initial contact through to admission, providing a positive and seamless experience for residents and families
• Conduct tours, interviews and meetings with prospective residents and representatives
• Coordinate admissions, including documentation, agreements, fees, accommodation payments and admission requirements
• Work collaboratively with Care Managers, Unit Managers and administration teams to ensure smooth resident transitions
• Build and maintain strong relationships with referral partners including hospitals, GP clinics and community groups
• Maintain accurate admission, enquiry and respite records and provide reports as required
• Identify opportunities to improve enquiry conversion, occupancy outcomes and resident experience

What We Offer

• Opportunity to play a key role in shaping the resident experience from initial enquiry through to admission
• Supportive and collaborative workplace culture
• Make meaningful impact within a values-based aged care organisation
• Salary packaging benefits including up to $15,900 for living expenses, meal and entertainment card up to $2,650 per annum, plus novated leasing options
• Free onsite parking

About You

• Previous experience in aged care admissions, administration, customer service or a similar role
• Understanding of residential aged care admission processes, fees and charges
• Strong communication, relationship-building and negotiation skills
• Excellent organisation skills with strong attention to detail and accuracy
• Ability to manage competing priorities and work autonomously
• Confident using computer systems and maintaining accurate records
• Professional, positive and customer-focused approach