Community Services Manager

MannaCare; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

NFP salary packaging

Meals and entertainment allowance

Novated car leasing

Free onsite parking

Free annual flu vaccination

Employee Assistance Program

Job summary

MannaCare in Melbourne is seeking an experienced Community Services Manager on a permanent full-time basis. You will lead the Rostering Team Lead, Community Support Worker Team Leaders, Social Support Groups and Admission/Intake Coordinator to ensure effective service delivery for older people in-home and in the community.

You will oversee workforce rostering, client intake, KPI monitoring, and compliance with aged care standards and SCHADS funding.

Qualifications

• Relevant qualifications in Health, Community Services or Business Management.
• Registered Nursing qualification is highly desirable.
• Demonstrated senior leadership experience in community services or aged care.
• Strong knowledge of aged care funding programs, including Support at Home and CHSP.
• Understanding of the SCHADS Award and rostering requirements.
• Experience in quality improvement, risk management and regulatory compliance.
• Strong leadership, communication and stakeholder engagement skills.
• Experience using Alayacare or similar rostering systems.

Responsibilities

• Lead and develop in-home support services and social support programs
• Supervise, coach and support direct reports, fostering a positive and collaborative team culture
• Oversee client intake, service coordination and community workforce rostering
• Monitor departmental KPIs, budgets and financial performance
• Ensure compliance with aged care standards, funding requirements and the understanding of the SCHADS Award
• Monitor client needs, risks and changes in care requirements, ensuring appropriate follow-up
• Build strong relationships with clients, families, referral partners and external stakeholders
• Oversee quality audits, risk management and continuous improvement initiatives
• Support recruitment, staff development and performance management

Skills

Senior leadership

Rostering

Stakeholder engagement

Quality improvement

Regulatory compliance

Budget management

Communication skills

Change management

Education

Health/Community Services qualification

Registered Nursing qualification

Tools

Alayacare

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 40 years, to older people living in and around the city of Manningham.

About the Role

We are seeking an experienced Community Services Manager to join the MannaCare on a permanent full time basis.

Reporting to the Executive Director Community Services, the Community Services Manager will lead the Rostering Team Lead, Community Support Worker Team Leaders, Social Support Groups and Admission/Intake Coordinator - Community, ensuring effective service delivery, workforce coordination, quality care supporting older people to live safely and independently in their own homes and sustainable growth.

Key Responsibilities

• Lead and develop in-home support services and social support programs
• Supervise, coach and support direct reports, fostering a positive and collaborative team culture
• Oversee client intake, service coordination and community workforce rostering
• Monitor departmental KPIs, budgets and financial performance
• Ensure compliance with aged care standards, funding requirements and the understanding of the SCHADS Award
• Monitor client needs, risks and changes in care requirements, ensuring appropriate follow-up
• Build strong relationships with clients, families, referral partners and external stakeholders
• Oversee quality audits, risk management and continuous improvement initiatives
• Support recruitment, staff development and performance management

What We Offer

• Opportunity to make a meaningful difference in the lives of older people
• NFP salary packaging benefits, including up to $15,900 for living expenses and up to $2,650 for meals and entertainment, plus novated car leasing options
• Opportunity to lead and grow community services at MannaCare
• Free onsite parking
• Free annual flu vaccination
• Free Employee Assistance Program

About You

• Relevant qualifications in Health, Community Services or Business Management
• A Registered Nursing qualification is highly desirable
• Demonstrated senior leadership experience in community services or aged care
• Strong knowledge of aged care funding programs, including Support at Home and the Commonwealth Home Support Programme (CHSP)
• Understanding of the SCHADS Award and workforce rostering requirements
• Experience in quality improvement, risk management and regulatory compliance
• Strong leadership, communication and stakeholder engagement skills
• Experience using Alayacare or similar rostering systems