Aged Care Admissions Coordinator – Impact & Care

Bon Secours Mercy Health; Richmond Shire; On-site; AUD 65,000 - 85,000; Full time

Job summary

Mercy Health in Australia seeks an Admissions Coordinator to guide customers through the complete admissions journey for aged care services. You will drive occupancy targets, manage enquiries, and support families with admissions paperwork and fee discussions.

The role emphasizes building strong referrer relationships, coordinating site tours, and ensuring regulatory compliance across CRM and MAC systems, with a patient-centered care mindset.

Qualifications

• Hands-on role guiding customers through the admissions process.
• Champions aged care admissions and regulatory requirements.
• Cultivate and manage relationships with referrers and oversee tours, fee discussions, and paperwork.

Responsibilities

• Provide prompt and courteous customer service to prospective customers, residents, visitors, and employees.
• Manage admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
• Identify, promote and sell higher everyday living options that meet the individual preferences and unmet needs
• Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
• Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
• Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc)
• Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
• Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
• Coordinate the ‘room turnover’ process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.

Skills

Customer service

Relationship management

Admissions sales

Tools

CRM system

eCase

MAC

Job description

Mercy Health in Australia seeks an Admissions Coordinator to guide customers through the complete admissions journey for aged care services. You will drive occupancy targets, manage enquiries, and support families with admissions paperwork and fee discussions.

The role emphasizes building strong referrer relationships, coordinating site tours, and ensuring regulatory compliance across CRM and MAC systems, with a patient-centered care mindset.