Scheduling & Admin Coordinator for Field Operations

Service Stream; Perth; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Reward and recognition

Diversity & inclusion

Job summary

Service Stream’s TechSafe division in Welshpool, WA is seeking an Administration Scheduling Officer on a permanent full-time basis. You will support contract administration by allocating and dispatching work to field teams and handling customer queries with a focus on KPIs and stakeholder engagement.

The role requires strong MS Office skills, attention to detail and a professional, autonomous team player attitude.

Qualifications

• Great customer service
• High attention to detail
• Written and verbal communications skills
• Ability to work autonomously and collaboratively as part of a team
• Excellent organisational and time management skills
• Competencies in MS Office products Word, Excel and Outlook
• Ability to work discretely with sensitive and confidential information
• Positive, proactive and professional approach and willingness to “own the job” until completion

Responsibilities

• Allocate, dispatch and redistribute work to field resources to ensure smooth delivery
• Assist inbound reception calls and queries
• Manage work to pre-determined KPIs and provide scheduling support
• Liaise with field resources and provide excellent customer service
• Handle billing and invoicing administration related tasks

Skills

Customer service

Attention to detail

Communication skills

Autonomy & teamwork

Organisational skills

Confidential information handling

Professional approach

Tools

MS Office

Job description

Service Stream’s TechSafe division in Welshpool, WA is seeking an Administration Scheduling Officer on a permanent full-time basis. You will support contract administration by allocating and dispatching work to field teams and handling customer queries with a focus on KPIs and stakeholder engagement.

The role requires strong MS Office skills, attention to detail and a professional, autonomous team player attitude.