Administrative Officer - Gordon

Twilight Aged Care; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Twilight Aged Care is seeking an Administration Officer on a temporary basis to join the Gordon team. You will support day-to-day operations, greet visitors, manage inquiries, and coordinate rostering with the Facility Manager.

The role involves a range of office tasks, data entry, records management and liaising with residents, families and staff. The ideal candidate is caring, organised and committed to high-quality care.

Qualifications

• Experience in a similar Admin role, treating residents, staff, families and volunteers with respect.
• Skilled in rostering, workforce replacement, and staff leave planning.
• Confident with Outlook, Teams, Excel, and rostering systems.
• Well-developed written and verbal communication skills, and interpersonal skills.
• Aged Care or Health Care experience (Desirable)
• An up to date NDIS Worker Check or Police Check.

Responsibilities

• Provide receptionist services such as meet & greet, answer the telephone and direct and handle inquiries
• Provide customer service liaising with staff, residents, families and external stakeholders as necessary
• Undertakes a range of office procedures such as; facility tours, typing of correspondence, reports and other documents, maintain office files, mail opening & distribution, purchasing and ordering, processing invoices, coordinate repairs to office equipment, photocopying and scanning
• Maintains a record management system including; data entry, updating lists, maintaining resident files, filing, storage, archiving and disposal of records
• Rostering Duties...
• Maintain the fortnightly staff roster, ensuring it is accurate and assist the Facility Manager with daily staff allocations and monitoring attendance.
• Support the team with roster-related queries and changes.
• Providing friendly, responsive support to residents, families, staff and external stakeholders.
• Attends Facility staff and residents’ meetings, prepares agenda in conjunction with the Facility Manager, takes & distributes minutes and coordinates the documentation in respect of staff and resident concerns.

Skills

Rostering

Workforce planning

Staff leave planning

Outlook

Microsoft Teams

Excel

Communication

Interpersonal skills

Tools

Outlook

Microsoft Teams

Excel

Job description

We are looking for a Administration Officer to join our Gordon team on a temporary basis.

Working closely with the Facility Manager and the wider facility team, you will play an important role in supporting the day-to-day operations of our home. We are looking for someone who is caring, organised and committed, with a genuine desire to support our residents, families and team members.

Read on to find out more about our amazing organisation and this rewarding role!

Twilight Aged Care is a stand-alone not-for-profit service with a rich history spanning over 110 years. Employing over 300 dedicated staff, they provide high quality residential aged care for more than 250 men and women in 5 homes across Northern Sydney – Gordon,Mosman, Hunters Hill, Dural andGladesville.

Learn more about us at our website: https://twilight.org.au/

What to Expect:

Provide receptionist services such as meet & greet, answer the telephone and direct and handle inquiries

Provide customer service liaising with staff, residents, families and external stakeholders as necessary

Undertakes a range of office procedures such as; facility tours, typing of correspondence, reports and other documents, maintain office files, mail opening & distribution, purchasing and ordering, processing invoices, coordinate repairs to office equipment, photocopying and scanning

Maintains a record management system including; data entry, updating lists, maintaining resident files, filing, storage, archiving and disposal of records

Rostering Duties...

Maintain the fortnightly staff roster, ensuring it is accurate and assist the Facility Manager with daily staff allocations and monitoring attendance.

Support the team with roster-related queries and changes.

Providing friendly, responsive support to residents, families, staff and external stakeholders.

Attends Facility staff and residents’ meetings, prepares agenda in conjunction with the Facility Manager, takes & distributes minutes and coordinates the documentation in respect of staff and resident concerns.

Working at the Horton House Facility, based in Gordon.

Temporary contract until May 2027

Full Time; Monday to Friday

8:30-4:30 (start/end times can be discussed upon application)

About you

Demonstrating experience in a similar role, you are an Admin who treats residents, staff, families and volunteers in a respectful and courteous manner. Further, you will have:

Skilled in rostering, workforce replacement, and staff leave planning.

Confident with Outlook, Teams, Excel, and rostering systems.

Well-developed written and verbal communication skills, and interpersonal skills.

Aged Care or Health Care experience (Desirable)

An up to date NDIS Workers Check or Police Check.

Most importantly, you will be a team player who lives and breathes our values every day.