Administration Officer

Elderly Care; Gold Coast City; On-site; AUD 24,000 - 36,000; Part time

Benefits offered by this job

Competitive pay rate

Family friendly hours 0830-1630

Supportive team environment

Rostered hours in advance with short-‑

Job summary

Cypress Gardens Aged Care Residence is seeking an experienced Administration Officer to join our care team in a part-time capacity on the Gold Coast. You will provide reception support, coordinate admissions and HR tasks, and ensure accurate administration with a customer-focused approach.

Key duties include rostering, invoicing, WHS coordination, and ensuring confidentiality. The role offers family-friendly hours (08:30–16:30), a supportive team environment, and stable rostered hours in

Qualifications

• Exceptional communication and telephone skills.
• Ability to work collaboratively with the team.
• Demonstrated efficiency in administration.
• Familiarity with rostering processes.
• Outstanding and warm personalised customer service.
• Maintain confidentiality of all company, resident, and employee matters.
• Proficiency with rostering systems and reporting.

Responsibilities

• Handling reception duties, including phone and direct contact with visitors, residents, staff, and contractors.
• Coordinating admissions and discharges of residents.
• Accurate invoicing, reconciliations, and order processing.
• Managing HR files, processing police checks, creating contracts, and assisting with employee onboarding using the existing systems.
• Managing mail, couriers, deliveries, correspondence, and documentation.
• Proficient with MS Office – word, excel, PowerPoint, and other software.
• Act as the site’s Health, Safety and Wellbeing Officer (HSWO) in accordance with the HSWO Scope Guideline.
• Support the Facility Manager and WHS and Workers' Compensation. Manager with WHS administration, hazard/incident documentation, scheduled WHS activities and site safety checks.
• Complete WHS inspections, paperwork, and Committee minutes, escalating issues as required.

Skills

Communication skills

Telephone skills

Team collaboration

Administration skills

Confidentiality

MS Office proficiency

Rostering systems

Reporting

Tools

MS Office (Word, Excel, PowerPoint)

Rostering systems

Reporting software

Job description

We are currently seeking an experienced andcapableAdministration Officerto join our Cypress Gardens Aged Care Residence care team in a part-time capacity. The ideal candidate will demonstrate commitment to a customer service approach whilst ensuring work completion and an eye for detail.

Key Responsibilities but not limited to:

• Handling reception duties, including phone and direct contact with visitors, residents, staff, and contractors.
• Coordinating admissions and discharges of residents.
• Accurate invoicing, reconciliations, and order processing.
• Managing HR files, processing police checks, creating contracts, and assisting with employee onboarding using the existing systems.
• Managing mail, couriers, deliveries, correspondence, and documentation.
• Proficient with MS Office – word, excel, PowerPoint, and other software.
• Act as the site’s Health, Safety and Wellbeing Officer (HSWO) in accordance with the HSWO Scope Guideline.
• Support the Facility Manager and WHS and Workers' Compensation. Manager with WHS administration, hazard/incident documentation, scheduled WHS activities and site safety checks.
• Complete WHS inspections, paperwork, and Committee minutes, escalating issues as required.

Qualifications and Attributes:

• Exceptional communication and telephone skills.
• Ability to work collaboratively with the team and key personnel to obtain the best results.
• Demonstrated efficiency in administration skills.
• Familiarity with rostering processes or roster management.
• Outstanding and warm personalised customer service skills.
• Ability to maintain the confidentiality of all company, resident, and employee matters.
• Proficiency in using technology and software, including rostering systems and reporting.
• High standard of personal and professional presentation.
• Must have experience with rostering, and a fast-paced environment
• Valid Driver's License.

What We Offer:

• Competitive pay rate in the industry
• Family Friendly working hours 0830-1630
• Supportive team environment providing stability and consistency to your work.
• Rostered hours provided a fortnight in advance, with occasional short-notice coverage required, Penalties apply per the Aged Care Award rate.