Administrative Officer: Customer-Focused Admin & Support

TAFE Queensland; Nambour; On-site; AUD 55,000 - 65,000; Full time

Job summary

TAFE Queensland is seeking an Administrative Officer to support VET services with customer-focused, timely administration. The role is temporary, full-time, until 30 July 2027, primarily based at Nambour with potential duties at other campuses.

You will perform records maintenance, forms processing, mail distribution and general admin duties while contributing to service improvements. Reporting to the Team Leader, Administration, you will promote Safety First, support the customer, and help

Qualifications

• No mandatory requirements.

Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focussing on our Customer, Taking Responsibility and Showing Initiative.
• Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
• Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment) and registering and distributing mail and correspondence according to established procedures.
• Operate office equipment including telephone, fax and photocopiers.
• Manage own workflow efficiently, negotiating priorities for deadlines as required.
• Provide proactive, courteous, efficient and timely customer services to external and internal clients.
• Respond appropriately to verbal and written enquiries, ensuring that correspondence and enquiries are handled promptly.
• Provide efficient and timely support to the business unit as a member of a team.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices.
• Model and actively promote an ethical and safe work environment that supports the culture of zero harm and best practice regarding health, safety, wellness and sustainability.

Skills

Customer service

Education

Certificate III in Business/Administration

Tools

Word processing

Spreadsheets

Data entry

Job description

TAFE Queensland is seeking an Administrative Officer to support VET services with customer-focused, timely administration. The role is temporary, full-time, until 30 July 2027, primarily based at Nambour with potential duties at other campuses.

You will perform records maintenance, forms processing, mail distribution and general admin duties while contributing to service improvements. Reporting to the Team Leader, Administration, you will promote Safety First, support the customer, and help