Administrative Officer

TAFE Queensland; Sunshine Coast Regional; On-site; AUD 50,000 - 65,000; Full time

Job summary

TAFE Queensland is seeking an Administrative Officer to support efficient delivery of VET services. The role reports to the Team Leader, Administration, and is a temporary, full-time opportunity primarily based in Nambour with potential work at other campuses.

Key responsibilities include processing orders and payments, records maintenance, mail handling, and delivering proactive customer service. Mandatory qualifications are not specified; candidates with strong administration and a willingness

Qualifications

• Prioritise and plan workflow to achieve outcomes within identified timeframes.
• Prepare basic written correspondence and utilise computer software packages.
• Build and maintain positive and effective relationships with team members and clients.
• Display initiative and thrive in a dynamic environment.
• Well-developed interpersonal, written and oral communication skills.

Responsibilities

• Contribute to the success of transformation and cultural change through promoting the established values.
• Provide accurate and efficient services utilising word processing, spreadsheets and data input.
• Perform general administrative duties including records maintenance and forms processing.
• Operate office equipment including telephone, fax and photocopiers.
• Manage own workflow efficiently and negotiate priorities for deadlines.
• Provide timely customer services to external and internal clients.
• Respond to verbal and written enquiries and ensure prompt handling of correspondence.

Skills

Workflow planning

Written communication

Relationship building

Proactive attitude

Stakeholder communication

Tools

Word

Excel

Job description

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

As the Administrative Officer you will be responsible for:

• contributing to the efficient delivery of an enhanced system of Vocational Education and Training (VET) services, through the provision of customer focussed, timely accurate and effective administration support services to all clients.

This position reports to the Team Leader, Administration.

This is a Temporary, Full-Time opportunity, to 30 July, 2027 unless otherwise determined.

The position will be based primarily at Nambour however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focussing on our Customer, Taking Responsibility and Showing Initiative.
• Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
• Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment) and registering and distributing mail and correspondence according to established procedures.
• Operate office equipment including telephone, fax and photocopiers.
• Manage own workflow efficiently, negotiating priorities for deadlines as required.
• Provide proactive, courteous, efficient and timely customer services to external and internal clients.
• Respond appropriately to verbal and written enquiries, ensuring that correspondence and enquiries are handled promptly.
• Provide efficient and timely support to the business unit as a member of a team.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices.
• Model and actively promote an ethical and safe work environment that supports the culture of zero harm and best practice regarding health, safety, wellness and sustainability.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Prioritise and plan workflow to achieve outcomes within identified timeframes.
• Prepare basic written correspondence and utilise computer software packages and operate office equipment.
• Build and maintain positive and effective relationships with team members and clients.
• Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
• Well-developed interpersonal, written and oral communication skills to deal effectively with a range of stakeholders in a customer service environment.

Mandatory Qualifications/Requirements

• There are no mandatory requirements.

Highly Desirable Requirements

• Prior Customer Service (Administration) experience would advantageous.
• Certificate III in Business, Administration or similar or willingness to obtain qualifications is highly regarded..

Please note – Applications may be used to employ applicants in similar vacancies for a period of up to 12 months.

Job Reference Number: TQ2026-973

For further information, please contact: