Administrative Officer-Community Corrections

Queensland Corrective Services; Mackay Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

Mackay Community Corrections is seeking an AO2 Administrative Officer to join our team on a permanent full-time basis. You will assist in the delivery of various administrative tasks to support the District Office.

We value respectful and positive engagement with clients and stakeholders and require IT and MS Office skills, plus the ability to follow policies and handle confidential information. Travel and a C class licence may be required in specific locations.

Qualifications

• IT skills with willingness to learn IT systems and internal databases.
• Planning and organising tasks to meet deadlines and policies.
• Problem solving with initiative, independently or in a team.
• Clear communication; ability to summarise information.
• Judgement and discretion with confidential information.
• Strong interpersonal and written communication with stakeholders.
• Ability to learn acts and regulations relevant to the role.
• Basic administrative skills using MS Word, Excel, PowerPoint.

Responsibilities

• Assist in delivering administrative tasks to support the District Office.
• Engage respectfully with clients and stakeholders in person or by phone.
• Utilise information management databases and MS Office applications.
• Manage confidential information with appropriate discretion.

Skills

IT skills

Planning & organising

Problem solving

Communication

Discretion with confidential info

Interpersonal skills

Attention to detail

Tools

Microsoft Word

Excel

PowerPoint

Office databases

Job description

Are you customer-service focused and seeking an Administration Officer role?

Are you committed to respectful and positive engagement with clients & stakeholders?

Mackay Community Corrections is seeking an AO2 Administrative Officer to join our team on a permanent full-time basis. You will assist in the delivery of various administrative tasks to support the District Office.

Community Corrections is responsible for supervising adults subject to Community Based Orders and/or Parole. We aim to protect the community & reduce re-offending by supervising clients & supporting them to achieve meaningful change. Northern Region is committed to diversity, professional maturity & creativity in a complex and evolving practice of Human Services.

The Essential Requirements For This Role Are

• Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office Software
• Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
• Problem solving skills with the ability to apply a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member
• Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data
• Ability to use judgement and discretion with confidential information
• Sound interpersonal skills to assist with the completion of tasks that involve input and cooperation from a number of stakeholders
• Interpersonal, oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders that interact with the office
• Ability to acquire knowledge of relevant acts and regulations
• Basic administrative skills, including proficiency in using a range of software applications, including Microsoft Word, Excel and PowerPoint and databases and other office technology.

Qualifications, Professional Registration, Conditions And Other Requirements

• There are no mandatory requirements,
• The incumbent may be required to travel on official business and the possession of a C class licence is required, and will be mandatory in specific locations where it is identified as essential by the hiring panel.

Applications to remain current for 12 months.

Job Ad Reference: QLD/696431/26

Closing Date: Tuesday, 11th August 2026

Occupational group Administration