Supervisor

Queensland Government; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12.75% Superannuation

Annual leave loading

Training & development

Job summary

Queensland Government is seeking a Supervisor to lead Case Managers and maintain high standards of community safety in Townsville. The role involves guiding frontline teams, addressing clients' risks and needs, and promoting rehabilitation within the public safety framework.

You will work with a dedicated team, engage with stakeholders, and contribute to inclusive, high-quality service delivery while supporting professional development and flexible working arrangements.

Qualifications

• Strong stakeholder engagement and communication skills.
• Written and time management abilities.
• Commitment to delivering excellent customer service.

Responsibilities

• Lead and support Case Managers to supervise clients and address assessed risks and needs.
• Promote rehabilitation and change through evidence-based practices in frontline services.
• Engage with community partners to uphold safety and service quality.

Skills

Stakeholder engagement

Communication

Customer service

Time management

Written communication

Job description

The Supervisor ensures a high level of community safety through the effective leadership of Case Managers, who in turn, supervise clients within the community addressing their assessed risks & needs. You will play a vital role in protecting the community, working as part of a dedicated team, you will act as an agent of change to address offending behaviour & encourage rehabilitation, making our communities safer.Experience & skills:- Are self-aware and consistent with the attitudes and behaviours that need to be modelled in a correctional environment- Are resilient to remain motivated in achieving high standards in the delivery of essential frontline services- Are well rounded in administrative and technical skills that assist in the achievement of workplace goals- Are aspiring to commit to a career in the public service and the levels of accountability required- Are committed to Department's goal to protect community safety and make a difference to changing lives- Are committed to addressing the issues impacting upon the over representation of Aboriginal and Torres Strait Islanders offenders in the criminal justice system.- The possession of a C class licence is required and will be mandatory in specific locations where it is identified as essential by the hiring panel.- There may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.INCENTIVES:An attractive salary package including 12.75% superannuation and annual leave loadingIndustry-leading training & support as well as promotional & development opportunitiesFamily support through parental leave & flexible working arrangementsBenefit from competitive remuneration & employment terms & conditions as well as rural & remote incentives (where applicable)Gain the satisfaction of working in a professional workforce committed to quality service delivery in the communityWE ARE LOOKING FOR PEOPLE WHOAre relationships-focused, have strong stakeholder engagement, communication, written and time management skills and committed to great customer service. You will join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.Applications to remain current for 12 months.Job Ad Reference: QLD/698679/26Closing Date: Thursday, 10th September 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.