Administrative Officer (A03) - Emergency Department, Auburn Hospital

NSW Health; Sydney; On-site; AUD 26,000 - 66,000; Part time

Job summary

NSW Health's Auburn Hospital Emergency Department seeks an Administrative Officer (A03) to manage patient registrations, admissions and discharges and provide trusted administrative support in a busy ED.

The role operates on a 24/7 rotating roster with potential night shifts, weekends and public holidays, and offers part-time permanent employment, 16 or 32 hours per week, at an hourly rate of $32.27–$38.44 for local NSW health facilities.

Responsibilities

• Manage patient registrations, admissions and discharges while delivering trusted administrative support in a busy Emergency Department.
• Provide professional customer service to patients, relatives, clinicians and visitors across counter and telephone enquiries.
• Process patient documentation, health insurance and compensable claim information, payments and revenue-related administration.
• Maintain accurate patient records, attendance registers and patient movements using relevant hospital systems, including FirstNet.
• Provide essential administrative support to clinicians, including medical record management, documentation, audits and Emergency Codes pager testing.

Job description

Administrative Officer (A03) - Emergency Department, Auburn Hospital

• Make a difference at the frontline of patient care
• Join a collaborative and fast-paced hospital environment
• Build your career with NSW Health

Manage patient registrations, admissions and discharges while delivering trusted administrative support in a busy Emergency Department.

Employment Type:2 x Permanent Part Time
Position Classification:Administration Officer Level 3
Remuneration: $32.27 - $38.44 per hour
Hours Per Week: 16 / 32
Location: Auburn Hospital

This role is part of a 24/7 rotating roster based in the Emergency Department, candidates may be required to work night shift, weekends and public holidays as required.

Where you'll be working
Join the Emergency Department at Auburn Hospital, part of Western Sydney Local Health District. You’ll work alongside clinicians and administrative teams in a dynamic environment where your organisation, communication and customer service skills directly support patients and their families.

• Be part of a diverse, patient-focused healthcare environment.
• Work closely with clinicians, patients, visitors and administrative teams.
• Support accurate patient information, records and movement through the Emergency Department.
• Contribute to efficient revenue, fees and patient administration processes.
• Develop valuable experience in public hospital administration and emergency care.

What you'll be doing
As an Administrative Officer, you’ll help keep the Emergency Department running smoothly by providing timely, accurate and compassionate administrative support across the patient journey.

• Register, admit, transfer and discharge patients while following NSW Health standards, policies and procedures.
• Provide professional customer service to patients, relatives, clinicians and visitors across counter and telephone enquiries.
• Process patient documentation, health insurance and compensable claim information, payments and revenue-related administration.
• Maintain accurate patient records, attendance registers and patient movements using relevant hospital systems, including FirstNet.
• Provide essential administrative support to clinicians, including medical record management, documentation, audits and Emergency Codes pager testing.

Join NSW Health
Bring your administrative expertise to a role where every interaction matters. Join NSW Health and be part of a team committed to delivering safe, high-quality healthcare to the community while supporting your own career growth and development.

Applications Close: 25thOctober 2026

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.