Administration Officer - Targeted

Hunter New England Local Health District; Newcastle; Presencial; AUD 51 000 - 53 000; Tempo integral

Resumo da oferta

Hunter New England Local Health District is seeking an Administration Officer to support John Hunter Hospital and its Critical Care team. The role focuses on patient data accuracy, efficient administrative processes, and compassionate service for patients and families.

The position is permanent, with full-time or part-time options, offering a structured induction and ongoing support in a busy hospital environment. You will work to ensure smooth day-to-day operations and high-quality patient care.

Qualificações

• Strong communication and customer service.
• Good computer literacy and accurate data entry.
• Excellent organisation and time management.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, empathetic and confidential approach to work.
• Calm and adaptable in a busy healthcare setting.

Responsabilidades

• Registering patients and updating patient details and records.
• Managing telephone calls, enquiries and general administrative requests.
• Supporting patient admissions, transfers and discharges.
• Communicating professionally and compassionately with patients, families and clinical staff.
• Completing accurate data entry and maintaining up-to-date records.
• Protecting patient privacy and maintaining confidentiality at all times.

Conhecimentos

Communication skills

Customer service

Computer literacy

Data entry

Organisation

Prioritisation

Professionalism

Adaptability

Descrição da oferta de emprego

Join our team as an Administration Officer and help keep patient care running smoothly.

Employment Type

Permanent Full Time, Permanent Part Time

Position Classification

Admin Off Level 3

Remuneration

$37.27 - $38.44 per hour + super

Location

John Hunter Hospital | Awabakal Country

Hours Per Week

38

Requisition ID

REQ694721

Applications Close

Tuesday, 3rd November 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Are you organised, approachable and passionate about providing great customer service? Join John Hunter Hospital, a major public teaching hospital serving Newcastle and the wider Hunter region, where your administrative skills will help support patients, families and clinical teams.

About The Role

As an Administration Officer within the Critical Care team, you will play an important role in supporting the day-to-day operations of the hospital. You'll be a key point of contact for patients, families and clinical staff, helping ensure patient information is accurate and administrative processes run efficiently.

Reporting to the Critical Care Administration Manager, you'll work in a busy hospital environment where attention to detail, professionalism and compassion are essential.

Your Key Responsibilities Will Include

• Registering patients and updating patient details and records.
• Managing telephone calls, enquiries and general administrative requests.
• Supporting patient admissions, transfers and discharges.
• Communicating professionally and compassionately with patients, families and clinical staff.
• Completing accurate data entry and maintaining up-to-date records.
• Protecting patient privacy and maintaining confidentiality at all times.

About You

You’ll be someone who enjoys working with people, can stay organised under pressure and takes pride in delivering accurate, reliable administrative support.

To Be Successful In This Role, You’ll Bring

• Strong communication and customer service skills.
• Good computer literacy and accurate data entry skills.
• Excellent organisation and time management.
• The ability to manage competing priorities in a fast-paced environment.
• A professional, empathetic and confidential approach to your work.
• The ability to remain calm and adaptable in a busy healthcare setting.

How You’ll Be Supported

You’ll receive a structured induction, training in hospital systems and administrative procedures, and ongoing support from experienced team members to help you settle into the role with confidence.

Working at John Hunter Hospital also gives you the opportunity to contribute to a service that supports the health and wellbeing of the local community every day.

Additional Information

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

For role related queries or questions contact Jo-Anne Hiles on [e-mail]

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support.