Administration Officer - Targeted

NSW Health; Newcastle; On-site; AUD 51,000 - 53,000; Full time

Job summary

John Hunter Hospital in New South Wales is seeking an Administration Officer to support the Critical Care team with daily operations, ensuring patient details are accurate and administrative processes run smoothly.

You will be a key contact for patients, families and clinical staff, contributing to efficient workflows in a busy hospital environment while upholding confidentiality and high standards of service.

Qualifications

• Strong communication and customer service skills.
• Good computer literacy and accurate data entry.
• Excellent organisation and time management.
• Professional, empathetic and confidential approach.

Responsibilities

• Register patients and update records.
• Manage telephone calls and general administrative requests.
• Support patient admissions, transfers and discharges.
• Communicate professionally with patients, families and staff.
• Perform accurate data entry and maintain records.
• Protect patient privacy and confidentiality.

Skills

Strong communication

Customer service

Data entry

Time management

Job description

Join our team as an Administration Officer and help keep patient care running smoothly.

Employment Type:Permanent Full Time, Permanent Part Time

Position Classification:Admin Off Level 3

Remuneration:$37.27 - $38.44 per hour + super

Location: John Hunter Hospital | Awabakal Country

Hours Per Week:38

Requisition ID:REQ694721

Applications Close: Tuesday, 3rd November 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Are you organised, approachable and passionate about providing great customer service? Join John Hunter Hospital, a major public teaching hospital serving Newcastle and the wider Hunter region, where your administrative skills will help support patients, families and clinical teams.

About the role

As an Administration Officer within the Critical Care team, you will play an important role in supporting the day-to-day operations of the hospital. You'll be a key point of contact for patients, families and clinical staff, helping ensure patient information is accurate and administrative processes run efficiently.

Reporting to the Critical Care Administration Manager, you'll work in a busy hospital environment where attention to detail, professionalism and compassion are essential.

Your key responsibilities will include

• Registering patients and updating patient details and records.
• Managing telephone calls, enquiries and general administrative requests.
• Supporting patient admissions, transfers and discharges.
• Communicating professionally and compassionately with patients, families and clinical staff.
• Completing accurate data entry and maintaining up-to-date records.
• Protecting patient privacy and maintaining confidentiality at all times.

About you

You'll be someone who enjoys working with people, can stay organised under pressure and takes pride in delivering accurate, reliable administrative support.

To be successful in this role, you'll bring

• Strong communication and customer service skills.
• Good computer literacy and accurate data entry skills.
• Excellent organisation and time management.
• The ability to manage competing priorities in a fast-paced environment.
• A professional, empathetic and confidential approach to your work.
• The ability to remain calm and adaptable in a busy healthcare setting.

How you'll be supported

You'll receive a structured induction, training in hospital systems and administrative procedures, and ongoing support from experienced team members to help you settle into the role with confidence.

Working at John Hunter Hospital also gives you the opportunity to contribute to a service that supports the health and wellbeing of the local community every day.

Additional information

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.