Administrator / Customer Service (Windows & Doors Industry)

Frontline Human Resources; Gold Coast City; On-site; AUD 55,000 - 61,000; Full time

Job summary

Frontline Human Resources is recruiting an experienced Administrator / Customer Service Representative for our client in Ormeau, Queensland. The role offers an hourly wage of $41.75 and Monday to Friday work, 8am to 4pm (with some roles 6am to 2pm).

Immediate starts and potential to transition to full-time. You will handle service requests, coordinate scheduling and maintain records in our internal systems.

Qualifications

• Experience in customer service, service coordination or administration, ideally within a technical, maintenance or servicing environment.
• Strong communication and organisational skills, with the ability to liaise professionally with customers, technicians and internal teams.
• Excellent time management and attention to detail, with the ability to coordinate schedules, prioritise tasks and manage multiple service requests.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Coordinate and manage customer service requests for the servicing department, ensuring enquiries, repairs and maintenance requests are actioned promptly.
• Liaise with customers, service technicians and internal departments to schedule service appointments and provide regular updates on job progress.
• Process and maintain accurate service orders, work requests, quotes, invoices and customer records using internal systems.
• Respond to customer enquiries via phone and email, resolving issues professionally and escalating complex matters where required.
• Coordinate technician schedules, allocate service jobs and assist with ensuring jobs are completed within agreed timeframes.
• Maintain accurate administrative records and support the servicing team with reporting, data entry, filing and general day-to-day office administration.

Skills

Customer service

Service coordination

Administration

Communication skills

Time management

Attention to detail

Microsoft Office

Internal systems

Tools

Internal systems

Microsoft Office

Job description

• Enjoy a competitive hourly wage of $41.75 per hour
• This role offers work Monday to Friday, 8am to 4pm
• Immediate starts available and opportunity to transition to full time

The Role

FHR currently have multiple opportunities for an experienced Administrator / Customer Service Representative to join our client that specialises in glass industry. This opportunity is located in Ormeau (Queensland) and we have immediate starts available for the candidates who're successful in their application for these positions.

• Enjoy a competitive hourly wage of $41.75 per hour
• This role offers work Monday to Friday, 6am to 2pm
• Elevate your career within the organisation with the potential for full-time employment for the right candidate
• Experience a workplace culture that prioritises health and safety, ensuring a secure environment for you to perform your duties

Key Responsibilities

• Coordinate and manage customer service requests for the servicing department, ensuring enquiries, repairs and maintenance requests are actioned promptly.
• Liaise with customers, service technicians and internal departments to schedule service appointments and provide regular updates on job progress.
• Process and maintain accurate service orders, work requests, quotes, invoices and customer records using internal systems.
• Respond to customer enquiries via phone and email, resolving issues professionally and escalating complex matters where required.
• Coordinate technician schedules, allocate service jobs and assist with ensuring jobs are completed within agreed timeframes.
• Maintain accurate administrative records and support the servicing team with reporting, data entry, filing and general day-to-day office administration.

Skills & Experience

• Previous experience in customer service, service coordination or administration, ideally within a technical, maintenance or servicing environment.
• Strong communication and organisational skills, with the ability to liaise professionally with customers, technicians and internal teams.
• Excellent time management and attention to detail, with the ability to coordinate schedules, prioritise tasks and manage multiple service requests.
• Confident using Microsoft Office and internal systems to maintain accurate records, process service orders and complete general administrative tasks.

Our Company

Established in 2001 and still privately owned, Frontline Human Resources has a legacy of creating opportunities for workers through recruitment, labour hire, and group training for apprentices. Australian owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a large network of employers, from local businesses to major household names.

Working with FHR

At FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion. We stand by these values in the way we act, and the people we hire.

All employees are backed by our:

• Unwavering commitment to workplace safety
• National footprint and industry expertise
• Reliable back-office and high compliance.

We are an equal opportunity employer, committed to providing working environments that embrace and value diversity and inclusion.