Administrative & Customer Care Specialist - Mobility Equipment

Everyday Mobilty; Nowra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Training provided

Job summary

Everyday Mobility in Nowra is seeking a hands-on administrator to support its customer service and retail operations. You will manage enquiries, prepare quotes, invoices and booking forms, and help customers choose suitable mobility equipment.

This role is full-time, weekday hours, with training provided and a friendly team. You will liaise with therapists and coordinators to ensure accurate orders and timely deliveries, bringing organisation and a proactive approach to daily tasks.

Qualifications

• Experience in administration and customer service.
• Willing to obtain Police Check & NDIS Screening Check.
• Strong organisational and record-keeping skills.
• Good verbal and written communication.

Responsibilities

• Respond to phone, email and in-person enquiries.
• Prepare and send quotes, invoices, and booking forms.
• Liaise with occupational therapists, support coordinators and case managers on quotes and funding.
• Enter orders, updating stock records, tracking and accepting supplier deliveries.
• Coordinating customer appointments and deliveries.
• Demonstrating and explaining how our equipment works.
• Booking jobs for our service and delivery team.
• Assisting with basic assembly and simple store displays.

Skills

Administrative skills

Customer service

Organised and detail-oriented

Communication skills

Problem solving

Teamwork

Tools

Email

Invoicing

Data entry

Job description

Everyday Mobility in Nowra is seeking a hands-on administrator to support its customer service and retail operations. You will manage enquiries, prepare quotes, invoices and booking forms, and help customers choose suitable mobility equipment.

This role is full-time, weekday hours, with training provided and a friendly team. You will liaise with therapists and coordinators to ensure accurate orders and timely deliveries, bringing organisation and a proactive approach to daily tasks.