Administrative Assistant — Participant Support & Scheduling

Workways; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 peryear

Monthly accrued days off (ADO)

Employee Assistance Program

Discount private health insurance

Lifestyle discounts

Learning and development opportunities

Job summary

Workways Australia in Cairns, QLD is seeking an Administration Assistant to provide essential administrative and participant support for Inclusive Employment Australia. You will be the first contact for participants, employers and stakeholders, handling inquiries, scheduling and records with empathy.

The role requires strong Microsoft Office skills, careful data entry, and a collaborative approach to support NSDEP team activities, with a focus on compliant, confidential file management and

Qualifications

• Experience delivering empathetic, inclusive customer service.
• Clear communicator who listens actively and responds professionally.
• Solutions-focused and able to prioritise tasks to meet deadlines.
• Detail-oriented with accurate, compliant record-keeping.

Responsibilities

• Be first point of contact for participants and employers, offering inclusive support.
• Coordinate appointments, manage calendars, and support team communication.
• Maintain participant records, case notes and program documentation per NSDEP guidelines.
• Assist with compliance by gathering documentation, tracking progress and preparing reports.
• Maintain confidential files to support audits and reporting.
• Provide administrative support, including calls, forms, and program materials.
• Prepare newsletters and participant updates.
• Respond to inquiries and escalate complex issues as needed.
• Support participant appointments, Ways2 activities, and job search sessions.
• Assist with participant re-engagement and post-placement follow-ups.
• Deliver excellent customer service with empathy and cultural sensitivity.

Skills

Customer service

Communication

Time management

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Workways Australia in Cairns, QLD is seeking an Administration Assistant to provide essential administrative and participant support for Inclusive Employment Australia. You will be the first contact for participants, employers and stakeholders, handling inquiries, scheduling and records with empathy.

The role requires strong Microsoft Office skills, careful data entry, and a collaborative approach to support NSDEP team activities, with a focus on compliant, confidential file management and