IEA Employment Support Mentor

Workways Australia; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Workways Australia is seeking an Employment Support Mentor to provide post-placement support for participants with disabilities in Cairns. You will coach, problem-solve, and advocate in workplaces to promote inclusive environments and sustained employment.

You will gather evidence, track progress, and ensure compliance with program reporting while maintaining confidentiality and building strong relationships with participants and employers.

Qualifications

• You are skilled at building relationships through clear communication and great customer service.
• You are experienced in supporting people with disabilities to retain employment and grow.
• You are knowledgeable about workplace adjustments and strategies for sustainable employment.
• You are proactive in spotting issues early and providing tailored coaching solutions.
• You are comfortable working within compliance frameworks and meeting performance targets.
• You are professional, reliable, and maintain confidentiality at all times.
• You are confident using Microsoft Office tools.
• You are a team player who aligns with the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

Responsibilities

• Provide tailored, ongoing support to participants after they start work to ensure smooth transitions.
• Stay in regular contact with participants and employers to address any job retention risks early.
• Work with employers to implement workplace adjustments and promote inclusive practices.
• Deliver support flexibly, including on-site visits to participants and employers.
• Use the Employment Fund (EF) appropriately to sustain employment outcomes.
• Collaborate with employers, participants, and services to support long-term career growth.
• Track progress and collect feedback to meet program reporting and retention milestones.
• Submit accurate documentation and evidence to support claims and meet contractual obligations.
• Follow claims processes, using internal systems to record support and upload required evidence.
• Maintain compliance with all contractual, legislative, and evidence requirements.

Job description

Employment Support Mentor - Inclusive Employment Australia

Location – Cairns

Contract Type - Full-Time Permanent

About The Opportunity

As an Employment Support Mentor in Inclusive Employment Australia (IEA), you will provide vital post-placement support to participants with disabilities, ensuring they successfully transition into and sustain meaningful employment. Your role will focus on ongoing coaching, problem-solving, and workplace advocacy to help participants navigate challenges, build confidence, and thrive in their new roles. You will work closely with both employees and employers, facilitating workplace adjustments, addressing concerns, and promoting inclusive work environments. A key part of the role is gathering evidence of sustained employment outcomes, including tracking participant progress, collecting employer feedback, and ensuring compliance with program reporting requirements. By maintaining regular contact with participants, you will provide guidance, encouragement, and practical solutions to support long-term job retention and career growth.

What Being a Employment Support Mentor Involves

• Provide tailored, ongoing support to participants after they start work to ensure smooth transitions.
• Stay in regular contact with participants and employers to address any job retention risks early.
• Work with employers to implement workplace adjustments and promote inclusive practices.
• Deliver support flexibly, including on-site visits to participants and employers.
• Use the Employment Fund (EF) appropriately to sustain employment outcomes.
• Collaborate with employers, participants, and services to support long-term career growth.
• Track progress and collect feedback to meet program reporting and retention milestones.
• Submit accurate documentation and evidence to support claims and meet contractual obligations.
• Follow claims processes, using internal systems to record support and upload required evidence.
• Maintain compliance with all contractual, legislative, and evidence requirements.

About You

• You are skilled at building relationships through clear communication and great customer service.
• You are experienced in supporting people with disabilities to retain employment and grow.
• You are knowledgeable about workplace adjustments and strategies for sustainable employment.
• You are proactive in spotting issues early and providing tailored coaching solutions.
• You are comfortable working within compliance frameworks and meeting performance targets.
• You are professional, reliable, and maintain confidentiality at all times.
• You are confident using Microsoft Office tools.
• You are a team player who aligns with the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

About Us

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What We Will Offer You

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 24 September 2026 (or earlier if a suitable candidate is found)

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.