IEA Administration Assistant

Workways; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 peryear

Monthly accrued days off (ADO)

Employee Assistance Program

Discount private health insurance

Lifestyle discounts

Learning and development opportunities

Job summary

Workways Australia in Cairns, QLD is seeking an Administration Assistant to provide essential administrative and participant support for Inclusive Employment Australia. You will be the first contact for participants, employers and stakeholders, handling inquiries, scheduling and records with empathy.

The role requires strong Microsoft Office skills, careful data entry, and a collaborative approach to support NSDEP team activities, with a focus on compliant, confidential file management and

Qualifications

• Experience delivering empathetic, inclusive customer service.
• Clear communicator who listens actively and responds professionally.
• Solutions-focused and able to prioritise tasks to meet deadlines.
• Detail-oriented with accurate, compliant record-keeping.

Responsibilities

• Be first point of contact for participants and employers, offering inclusive support.
• Coordinate appointments, manage calendars, and support team communication.
• Maintain participant records, case notes and program documentation per NSDEP guidelines.
• Assist with compliance by gathering documentation, tracking progress and preparing reports.
• Maintain confidential files to support audits and reporting.
• Provide administrative support, including calls, forms, and program materials.
• Prepare newsletters and participant updates.
• Respond to inquiries and escalate complex issues as needed.
• Support participant appointments, Ways2 activities, and job search sessions.
• Assist with participant re-engagement and post-placement follow-ups.
• Deliver excellent customer service with empathy and cultural sensitivity.

Skills

Customer service

Communication

Time management

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Administration Assistant - Inclusive Employment Australia

Location – Cairns, QLD

Contract Type - Full-Time Permanent

About the opportunity:

As an Administration Assistant in Inclusive Employment Australia (IEA), you will provide essential administrative and participant support to ensure the smooth delivery of employment services for people with disabilities. You will be the first point of contact for participants, employers, and stakeholders, assisting with inquiries, scheduling appointments, and maintaining accurate records. Your role will also involve data entry, compliance support, and document management, ensuring all program requirements are met. By coordinating communication and supporting frontline staff, you will help create a positive and efficient service experience for participants as they work towards meaningful employment.

What being an Administration Assistant involves:

• Be the first point of contact for participants and employers, offering helpful and inclusive support.
• Coordinate appointments, manage calendars, and support communication across the team.
• Accurately maintain participant records, case notes, and program documentation in line with NSDEP guidelines.
• Assist with compliance by gathering documentation, tracking progress, and preparing reports.
• Maintain organised, confidential files to support audits and reporting.
• Provide administrative support including handling calls, processing forms, and managing program materials.
• Help prepare communication materials like newsletters and participant updates.
• Respond to inquiries and escalate complex issues to the appropriate team members.
• Support participant appointments, Ways2 activities, and job search sessions.
• Assist with participant re-engagement and post-placement support follow-ups.
• Deliver exceptional customer service with empathy, cultural sensitivity, and inclusivity.
• Collect and respond to feedback to improve service delivery and ensure diverse voices are heard.
• Work collaboratively with the NSDEP team to tailor services to participant needs.

About you:

• You are experienced in delivering empathetic, inclusive customer service in busy or community-focused settings.
• You are a clear communicator who listens actively and responds professionally.
• You are solutions-focused and resolve issues to ensure positive outcomes.
• You are able to juggle tasks, prioritise well, and meet deadlines.
• You are detail-oriented and ensure accurate, compliant record-keeping.
• You are confident using Microsoft Office programs.
• You are a team player who reflects the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Applications close 25 September 2026 (or earlier if a suitable candidate is found)

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.