Administrative Assistant | Hybrid Work & Growth Path

Employers Mutual Management Pty Ltd; City of Parramatta; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP for employees

Company‑wide celebration events

Annual incentive scheme

Job summary

EML in Sydney CBD or Parramatta is seeking an Administration Assistant to support our claims teams with coordination and progression of claim activities. You will arrange appointments, travel and accommodation for injured workers and liaise with providers to obtain clinical notes, reports and other required information.

This role emphasizes accuracy, strong communication, and a customer‑facing approach in a hybrid work setting.

Qualifications

• Background in retail, hospitality or customer service is preferred.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Coordinate and progress claim activities for the claims teams.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Tech-savvy

Job description

EML in Sydney CBD or Parramatta is seeking an Administration Assistant to support our claims teams with coordination and progression of claim activities. You will arrange appointments, travel and accommodation for injured workers and liaise with providers to obtain clinical notes, reports and other required information.

This role emphasizes accuracy, strong communication, and a customer‑facing approach in a hybrid work setting.